Human Resources Management

Nahla Mahgoub, SPHR ®

Newport Beach, ***** CA, USA.

Tel: 949-***-**** Email: *****.*******@*****.***, ********@********.***

CAREER SUMMARY

SPHR with over five years of comprehensive human resources management experience including; recruitment

and retention, labor relations, HRIS Management and HR Strategic Planning. Expertise in identifying ways to

streamline strategies and providing best practice human resource counsel. Excellent execution of strategic plans

for talent acquisition and succession planning, leading HR committees, project initiatives and Process Improve-

ment Teams. Solid knowledge of Federal and California State labor and employment laws including Affirmative

Action Plans, EEO, FMLA, ADA, Worker’s Compensation and Unemployment Claims. Posses strong planning and

project management skills, capacity to take initiative, excellent attention to details and flexibility to shift to

changing priorities. Always committed to efficiency, quality and integrity.

Expertise in:

*Staffing and Recruitment *HRIS Management *Succession Planning

*Policy Design and Administration * Performance, Training and Development *Employee Relations

PROFESSIONAL EXPERIENCE

Human Resources Sr. Generalist, Errands 24/7, Anaheim, CA. 2013-Present

•Transformed HR from administrative role to strategic business partner, including consulting with senior man-

agement to drive key business and implement performance initiatives.

•Created and maintained departmental staffing plans and provided recruiting functions to ensure competent,

diverse and skilled workers and workload levels are maintained, while minimizing turnover.

•Prepared new hires through New Hire Orientation and sourced temporary and contract positions.

•Managed HRIS System and ensured data is accurate and provided reports, expertise and coordination on all

systems relating to attendance, HR, benefit accrual, payroll, timekeeping...etc.

•Generated payroll and weekly/monthly headcount reports.

•Worked closely with Managing Director on managing all benefits, compensation policies, procedures and pro-

grams. Communicated all benefit and compensation programs to employees.

•Supported Senior Management by planning for ADR, conducting investigations, and preparing for arbitrations.

• Lead Performance Management Process, worked with management on their employee reviews and evaluations,

provided training and consultation as necessary.

•Delivered training for employees on several topics including; ethics, labor laws, policies, and procedures.

•Prepared and assisted legal department in the preparation of Affirmative Action Plan, as well as EEO Reporting

and Compliance. Managed leaves of absence and ensured the company is in compliance with FMLA and ADA.

Managed Unemployment Claims Process.

•Initiated a Mentor Program to provide coaching and guidance to front line and mid-level leaders and all employ-

ees regarding the following employment issues: policy and procedure interpretation/application, discipline, cor-

rective action, leaves of absence, EEO and harassment.

•Performed direct HR functions including recruiting for all company positions through utilizing online job boards,

networking and social media.

Head of S.S. Department, Dover American International School, Egypt. 2011- 2013

•School Accreditation Committee Head 2012-2013 - AvancED.

•Streamlined recruitment and hiring practices with the strategic organizational talent acquisition goals, including

developing teacher hiring plans, conducting interview and creating training plans.

•Initiated internal programs to ensure compliance with organization regulations, policies and procedures

•Collaborated with IT to design a comprehensive applicant tracking system to integrate with current HRIS and

School Management System (RenWeb).

•Introduced New Hire Orientation and individualized training, resulting in 97% satisfaction record.

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•Developed in-house training program, resulting in approximately EGP 100,000 training cost savings.

•Reduced vacancy turnaround time from average of 45 days to 20 days.

Risk Management & Insurance Assit. Director, The American University in Cairo. 2009-2011

•Partnered with senior leader ship in process improvement, employee relations and compliance initiatives to

evaluate and estimate risks and determine proper Risk Management actions.

•Participated in programs ensuring compliance with state fair hiring practices and regulations.

•Collaborated with HR and other University departments on updating and maintaining a library of university

policies and procedures.

•Provided counsel and recommendations for managers and employees on appropriate remedial actions.

•Actively participated in Risk Management audits and HR audit, implemented corrections and as a result, ob-

tained high ratings and prevented fines and rework.

•Set-up long and short-term plans concerning various types of available insurance.

•Initiated insurance and quote negotiation process to obtain cost savings on premium renewals.

•Followed up on insurance policies against fire and/or theft of all University premises.

•Conducted in-house training for prevention of sexual harassment.

•Drove reduction of sexual harassment claims by as much as 12% within the first 8 months of training.

GM Executive Assistant, The Coca Cola Company, Egypt. 2008-2009

•Reported directly to General Manager and Regional Marketing Manager.

•Provided administrative and business support to executive team and maintained calendars and agendas.

•Actively participated in company cross functional improvement teams for process improvement and business

goals attainment.

•Assisted in performance management, progressive discipline policy implementation and recruitment policy

guidelines for marketing division employees.

•Tracked development on a series of innovative HR programs, services and leadership initiatives including the

Mentor Program, comprehensive supervisory training, performance-based incentives and succession planning.

•Coordinated between marketing department and the GM on Annual Business Plan.

EDUCATION AND CERTIFICATIONS

SPHR - Senior Professional in Human Resources, 2014.

Human Resources Certification Institute, Virginia, USA.

TEFL Certification - Certified Teacher of English as a Foreign Language, 2012

International TEFL and TESOL Training Center, Ohio, USA.

Bachelor of Arts, Political Sciences - Specializing in Public and International Law.

The American University in Cairo (AUC), Cairo, EGYPT.

Date of Graduation: Spring 2008.

SKILLS

Personal Skills:

• Excellent Communication and Organizational Skills.

• Excellent team working skills and Promoting Process Improvement.

• Well-presented, polite and tactful.

• Excellent handling of complaints and pressure.

Computer Skills:

•Excellent knowledge of MAC OS and Windows XP and above.

•Excellent knowledge of all iWork and MS Office applications;

•Excellent Internet Research Skills and use of professional search engines.

Language Skills:

•Fluent and excellent spoken and written English and Arabic.

•Basic understanding of Spanish.

Contact this candidate