Customer Service Quality Assurance

Jennifer M. Hendricks

Decatur, GA ***** 770-***-**** **********@*****.***

Medical Laboratory Specialist

Analytical Results-Driven Task-Oriented People-Oriented

PROGRESSIVE DEVELOPMENT

LIMS Quality Control Aseptic Technique Good Manufacturing Practices

EDUCATION

Fort Valley State University-Fort Valley, GA

Bachelor of Science, Biology

PROFESSIONAL PROFILE

Medical Laboratory Specialist offering extensive background in performing a variety of multi-skilled support

functions, including specimen collection, receipt, and preparation of specimens for testing as well as performing

complex chemical, biological, hematological, immunologic, microscopic, and bacteriological tests. Demonstrated

strong contribution in developing, recommending, and implementing policies, programs, and procedures for the

operation of organizations' multi-jurisdictional medical services. Exceptional knowledge of organizational and

management practices.

Detailed Oriented Medical Device CLIA

Communication Bio-Defense Class 10,000 and 100 Clean Room

Team Building and training Problem Solving Internal/External Customer Service

PROFESSIONAL EXPERIENCE

Southern Regional Medical Center Riverdale, GA

Medical Technologist 10/11-Current

• Analyze body fluids such as blood, urine, and tissue samples to determine normal or abnormal findings

• Use automated equipment and computerized instruments capable of performing a number of tests at the same

time

• Log data from medical tests and enter results into a patient’s medical record

• Discuss results and findings of laboratory tests and procedures with physicians

• Examine and identify bacteria and other microorganisms

• Perform a variety of virology, mycology, bacteriology, and parasitology tests to provide data on possible

causes and progression of diseases via antimicrobial testing methods.

Dendreon Union City, Georgia

Cell Processor Associate II 04/11-09/11

• Aseptic manufacturing and assembly of clinical and commercial human blood derived components in a clean-

room environment (Class 10,000/ISO7, and Class 100,000/ISO8).

• Weighs, measures and checks raw materials to ensure batches manufactured contain proper ingredients and

quantities.

• Helps in validating processes and equipment that are directly related to filtration, cleaning and sterilization.

• Maintains records to comply with regulatory requirements and acts as subject matter expert for revisions or

improvements to manufacturing documents.

• Works with other Cell Processing Associates utilizing good manufacturing practices during aseptic processing

of clinical and commercial products using Standard Operating Procedures.

• Oversees gowning and basic clean room supply stocking.

• Mentors new Manufacturing Associates.

Southern Regional Medical Center Riverdale, Georgia

Clinical Laboratory Technical Assistant 09/06-10/11

• Provide support to detection, diagnosis and treatment of disease

• Performs routine instrument maintenance on some equipment.

• Performs laboratory tasks of centrifuging specimens, recording data, specimen storage

• Preparing reagents and or media in the department.

• Preparing specimens at workstations for testing.

• Performs QA/QC duties as assigned.

• Loading and unloading Coulters and Olympus analyzers.

• Loads, runs and unloads some automated testing procedures.

• Performs complex laboratory testing or components of complex testing

• Resolves pending lists.

• Finds missing samples.

• Decontaminates work areas.

• Maintains files for department records.

• Changes gas cylinders.

• Follows all PPE requirements and all safety regulations.

• Uses the laboratory computer system as well as operates PCs.

• Disposes of Bio hazardous material.

• Provides input regarding training and checklists.

• Assists with the department quality improvement program.

• Completes training and competency checklists as appropriate.

• Special projects and other duties as assigned by supervisor.

CR BARD Covington, Georgia

Research & Development/Quality Assurance Microbiology Technician 08/05-08/06

• Responsible for validation and efficacy testing of assays

• Updated Research and Development team on various product test data

• Suggested new techniques to improve assays

• Evaluate and fulfill scientific needs of projects

• Developing new antimicrobial coatings for medical devices

• Organism recovery (Bio-burden)

• Bacterial identification

• Anaerobic counts for medical devices

• Skill in aseptic technique

• Media preparation, techniques, cultures and laboratory maintenance

• Accurately interpret protocols and properly document data

• Develop excellent rapport with customers and supervisors

• Ensure timely completion of routine QA procedures

• Ensure implementing GLP and GMP

• Report any non-conformances that are identified during routine

• Operations monitoring & in-process testing in a timely manner to QA Supervisor

• Communicate quality assessments and assist as a member of Quality

• Assurance to coordinate required corrective actions

• Review procedures and processes for accuracy, completeness and to

• Ensure revisions are processed in a timely manner

• Write, review, and distribute SOPs

• Maintain laboratory notebook

• Ensure OSHA standards at all times

• Track inventory and adhere to MSDS for follow-up

Mid-West Research Institute, Warner Robins Air Force Base Warner Robbins, Georgia

Assistant Scientist 11/03 - 12/04

• Researched and Developed biochemical agents and environmental samples

• Confirmed positive samples through Polymerase Chain Reaction (PCR)

• Performed Real Time PCR utilizing ABI analyzer

• Performed testing utilizing RAPID System

• Maintained accurate records and documentation of all test results

• Provided excellent customer service to clients

• Provided first hand protection for Homeland Security & the general public

• Provided excellent quality control and quality assurance to ensure the

• Highest laboratory testing standards

• Microbiology and Molecular Biology testing through aseptic techniques

• Identified unknown pathogens

• Prepared agents through media preparation, incubation, & freeze dye process

• Routinely prepared agents agars gel electrophoresis.

• Utilized gram stains to identify microorganisms.

• Prepared reagents to be processed

• Followed SOPs

• Worked effectively in Clean and Dirty rooms

• Analyzed data and wrote final reports

• Calculated volumes needed to make dilutions for samples

The Medical Center of Central Georgia Macon, Georgia

Med Tech Extender {Outreach & Send out Chemistry Lab Departments} 09/00 - 11/03

• Executed sample processing and shipment of biological specimens

• Serological testing performed on blood, urine, sputum, and CSF

• Received and handled samples that were of blood borne pathogen in nature

• DNA paternity testing

• Complied with FDA and OHSA requirements

• Utilized medical terminology

• Provided excellent customer/client services

• Worked well in teams to assist and advise where and when needed

• Identified required GMP safety and work flow system

• Ensured material tracking, storage and control

• Maintained and reviewed all reference laboratory invoices for accuracy

• Enhanced better working conditions through voluntary over time

• Identified and addressed potential problems with laboratory’s computer (LIN)

Affiliations/Memberships:

Member of the American Society of Microbiology (ASM) 01/05-Current

Member of Advance for Medical Laboratory Professionals 09/07-Current

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