Management, Payroll, HR, Customer Service, Medical Assistant, Sales
Resume:
Rosalinda Fuentes
*** ****** ***** • San Antonio, TX 78227• 831-***-****• ****************@*****.***
Objective
Seeking a position with a growing organization to make a positive impact and utilize my experience, knowledge, abilities, and experience long term career growth.
Professional Experience
San Antonio, TX
Pearle Vision (Vision Plus)
Optical Manager 2013 – present
Exceptional Customer Service
Supervised and assisted from 5 to 10 associates at any given time
Performed associate performance reviews.
Interviews, HR relations, scheduling, payroll, and benefits
Investigated and resolved associates issues and concerns
Maintained daily, monthly and quarterly business goals regarding business sales and order management
Encouraged and motivated the sales staff to meet and beat the goals given as an individual and as a team
Resolved customer complaints and issues
Optometric training and contact lens training for associates as well as patients/customers
Medical assistant for on-site optometrist
Performed exam pre-testing on patients
Worked with the on-site lab to ensure quality and customer satisfaction.
San Antonio, TX
Nationwide Mutual Insurance Company
Claims Customer Service Professional 2012 – 2013
www.nationwide.com
Respond to customer calls regarding auto and homeowners claims
Resolve customer service inquiries which could include:
Claim assignment information, billing and payment issues,
Vehicle rental reservation requests and authorizations,
Provide the very best customer service to internal/external customers.
(Approximately 50-60 calls per day).
Constantly meet established productivity, schedule adherence, and quality standards
Process claims according to specified procedures and standards, meeting all position production and quality standards. Project work as assigned
San Antonio, TX
UnitedHealth Group
Provider Customer Specialist 2011 – 2012
www.uhc.com
Respond to complex customer calls
Resolve customer service inquiries which could include:
Benefit and Eligibility information, Billing and payment issues,
Customer material requests, Physician assignments,
Authorization for treatment, Explanation of Benefits (EOB)
Provide the very best customer service to internal/external customers.
(Approximately 50-100 calls per day).
Constantly meet established productivity, schedule adherence, and quality standards
Process claims according to specified procedures and standards, meeting all position production and quality standards. Recognizing when to refer complicated claim situations to the various areas, outside firms and organizations. Submit and monitor claims referred to internal support units.
Determine if third party recovery or reimbursable compensation potential exists.
Handle complex claim situations. Analyze and resolve problems from customers and providers. Selects and explains the best solution for the problem. Project work as assigned
San Antonio, Tx
Kraft Foods
Payroll Administrator2006 - 2009
www.kraftfoodscompany.com
Responsible for processing the weekly payroll of approximately 6700 employees throughout 50 states.. Pay includes vacation, pay advances, holiday, bonuses, overtime, shift differentials, pay increases etc. Take calls and e-mails from employees and customers regarding payroll, awards, tuition reimbursement, tax issues, short term disability, and any other payroll issues that arise
Resolved problems and issues with payroll payments . Working consistently with HR, accounting, and benefits departments to ensure proper payments and deductions. Processing Short Term Disability, Payments. Payroll Initiation . Assist Canadian payroll team and accountants when necessary
Creating payroll accounts for new associates. Employee Reward and Recognition Program Payments. Tuition Reimbursement Payments. Train and coach new associates on policies and procedures regarding the payroll department. Kronos system, UPPS system, and Share-point.
Limited knowledge of SAP system
Education
Northwest Vista College, San Antonio, TX
A.A., Criminal Justice, 2012
GPA 3.9/4.0
Honors and Achievements
As part of a team, developed and implemented the procedure and training manual for new associates in the payroll department at Kraft Foods in San Antonio, Tx. Facilitated training and development of all new associates. 2007-2009.
Recipient of the J.P. Morgan Chase Card-member Services Scholarship 2010-2011
Recipient of the George W. Brackenridge Foundation Scholarship 2009-2011
NVC Presidents Honor List for Academic Excellence 2009-2011
Skills / Strengths
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Expertise in coordinating and supervising activities.
Enjoy working in a fast-paced environment; highly detail-oriented.
Friendly team player with professional manner.
Resourceful and innovative in investigations and problem-solving; Able to troubleshoot and resolve disputes; Strong prioritization, delegation and planning skills. Excellent verbal and written communication skills. Have occasionally given presentations to large audiences.
References
References Available by Request
Contact this candidate