Customer Service Insurance

MiJea Janee Burns

***** ********** ****** **. ******, TX 77373

* *: ***********@*****.***

Education:

Pursuing an AA Degree in Biology anticipated May 2014 Lone Star North Harris, Houston, Tx

Experience:

Customer Service Agent, June 2013 to Current

APAC Solutions, Humble, TX

● Provide accurate and friendly customer service.

● Provide accurate job knowledge

● Sign customers up for home, and auto insurance through Liberty Mutual Insurance.

● File insurance claims for customers with T-Mobile, Virgin Mobile, Boost Mobile, and

USCellular.

● Take Payment information over the phone.

Home depot, The Woodlands, TX

● Provide fast, friendly service to customers by answering questions and helping with home

improvement plans.

● Provide quick and accurate checkout service to customers at the registers.

● Inventory, And Count drawers.

Cashier/Customer Service, March 2012 to August 2012

Pizza Hut, Spring, Tx

Take the orders, Prep the food, and Make sure orders are presentable before given to customers.

● Order taking, answer customers' questions, and provide information

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and

that there is adequate change.

● Greet customers entering establishments

● Receive payment by cash, check, credit cards.

● Resolve customer complaints

● Food preparation

● Close out all the drawers, and find out who’s drawer was short at the end of m shifts.

Cashier/Customer Service April 2012 to August 2012

Chick Fil A, The Woodlands, Tx

● Take the orders, Prep the food, and make sure orders are presentable before given to

customers.

Computer Skills:

● Typing Speed 40 WPM

● Database Software (Access)

● Internet Browser (Internet Explorer, Firefox, etc)

● Peripheral Devices( Scanners, Printers, etc)

● Personal Computers

● Presentation Software (PowerPoint, Flash, etc)

● Spreadsheet Software (Excel)

● Word Processing Software (Word)

Volunteer & Community Service:

Memorial Herman: Candy Striper, transporting patients to their rooms, discharge, charting,

admitting patients to emergency room, insurance verification, and replenishing supplies.

Spring High School: Student 2 Student, Mentoring, counseling, assist on off-site workshops, and trained

in public speaking.

Certifications:

American Heart Association: CPR/AED, Dental Assistant

Contact this candidate