Customer Service Life Insurance
Resume:
Sharee M. Tolliver
*********@*****.***
OBJECTIVE: To obtain a challenging position with a progressive company that can utilize my professional experience while offering opportunity for continued professional growth.
SKILLS:
WPM 40-45
Microsoft Office
Communication
Customer Service/ Call Center
PROFESSIONAL EXPERIENCE:
Sagicor Life Insurance Company 05/2013- 1/17/2014
Claims Research Assistant- Temp Position
* Update addresses in LSP/GIAS/PEMCO system
* Perform other duties as required to successfully meet department and company goals and objectives.
* Incoming and outgoing communication with policy owners regarding address information.
* Research and investigate through Accurint and other internet search engines to be able to locate a beneficiary or a lost policyholder.
* Extensive review of policy contracts to determine alternate parties to assist in locating lost policy owners.
* Track policyholder’s information in the policy system and Excel spreadsheets.
* Offer suggestions for process improvement to accomplish team goals.
Oxford Life Insurance Company 10/2008 - 01/2012
Policyholder Service Representative
* Responsible for answering questions relating to policy issues.
* Conducted inbound and outbound calls in a professional manner.
* Processed life insurance policies for individuals and their families.
* Completed assigned projects in a timely manner.
United Recovery Systems 11/2007 - 08/2008
Collector
* Delivered financing solutions that enabled and enriched the Dell customer’s experience
* Provided exceptional customer service while attempting to collect on delinquent customer accounts.
* Collected on accounts thirty to sixty days overdue.
IKON Office Solutions 02/2006 - 09/2007
Billing Specialist
* Provided customers with up to date invoices.
* Managed purchase orders while resolving any and all billing discrepancies between the customer and sales executives.
* Team lead for Meter Acquisition team, and Accounts Receivable Department.
* Performed other duties that pertained to third party accounts.
Sears Customer Care Network 10/2004 - 01/2006
Customer Service Representative
* Provided customer service and assistance in placing orders for product repair.
* Transferred inbound calls to the proper locations and departments and coordinate account files.
* Supported customers in a high volume environment by offering home services, home improvement and home maintenance.
Bank of America 06/2003 - 08/2004
Customer Service Representative
* Provided customer service to active customers regarding disputes to their accounts.
* Located and prepared accounts with fraudulent behavior, including detailed files and documentation for investigations department.
EDUCATION:
South Mountain Community College
General Studies/Criminal Justice
North High School
Diploma
CERTIFICATION:
LOMA 280-291 Completion
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