Customer Service
Resume:
KEREN DANIELLE DIEZ
092********/ ***KERNDIEZ
******@*****.***
Evangelista St., Makati City 1233 Philippines
OBJECTIVE
To learn more in whatever undertaking I engage in so I can develop the skills I need to be a more
productive individual
EMPLOYMENTS
Customer Care Professional, Fidelity Information Services Global Solutions Philippines
4th floor 2305 Ecoplaza Building, Chino Roces Avenue Extension, Makati City 1231
09 September 2013 – present
Customer Care Specialist, Synnex – Concentrix Corporation
26th floor Picadilly Star Building, 27th Street corner 4th avenue, The Fort Bonifacio Global City
05 October 2012 – 30 July 2013
Customer Service Associate, Convergys Philippines Corporation
Convergys One Building, Salcedo Street corner Ayala Avenue, Salcedo Village, Makati City
11 July 2011 – 11 February 2012
COMPETENCIES
Proficient in written and oral communication in English and Filipino (i.e., Tagalog & Visayan)
Computer literate (basic knowledge with Microsoft Word, PowerPoint, and Excel)
Keen to details, Customer Service oriented, Can work individually or as a team
More than willing to be trained, Time conscious, Hardworking, Trustworthy
Willing and able to travel both locally and internationally
ACCOMPLISHMENTS
Civil Service Eligible, April 2013 passer, Professional level
Xavier University – Ateneo de Cagayan, Cagayan de Oro City
Bachelor of Arts in International Studies graduate, Honorable Mention
June 2007 – March 2011
San Nicolas College – Saint Paul University Surigao
Graduated High School, Loyalty Award
June 2003 – March 2007
REFERENCES
Carl Alan Large
International Studies professor, Xavier Univ. – Ateneo de Cagayan, Cagayan de Oro
090********/ **********@*****.***
Gleford Lagcao Jr.
French Language professor, Xavier University – Ateneo de Cagayan, Cagayan de Oro
090********/ *************@*****.***
Joane Jude Tabique
Reporter, GMA Regional Network – Cagayan de Oro City
092********/ ************@*****.***
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