Customer Service Medical Assistant

Front Office Back Office

• •

Greet patients S aly Moua and escort patients; room

Greet

• Manage all incoming phone patients

*** *** ******* ***, *********, GA 30517

•

calls Obtain medical histories

Cell: 706-***-**** E-mail: ********@*****.***

• •

Nurse Triage Obtain patient vitals

• • Prepare patients for examinations

Schedule appointments for

•

patients with lab, radiology, Phlebotomy

: •

consultants and follow-up Injections: intradermal,

appointments as requested by subcutaneous, deltoid, and Z-track

E D UCAT I Lanier Technical College Medical Assistant Diploma December 2010

•

p ractitioner EKG

ON: • Northcentral Technical College HSED Septemberassistance for basic wound

• Provide 2003

Update patient files

• Certified Pha rmacy Technician, J uly care2006-present

Organize and file all medical

•

charts and test results accuratelyState Registration, July 2011- June 2015

P ha rmacy Technician Call in various prescription to

pharmacies

- Ten Key proficient; Key 45 wpm - Efficient with Microsoft Office Suite

SK I L LS:

- Operate phone switchboard and fax/copy machine - Detail oriented; making accuracy a high priority

- Excellent organizational and customer service skills

EXPER I E NCE: I ndexing, Healthport

A lpharetta, GA 30005

Janua ry 2012-June 2013

• Access document scanning system

• Index request letters

• Work as a team to reach our daily goals

Medical Assistant, P rima ry Care Clinic of GA

( Exte rn site)

Gainesville, GA 30501

October – December, 2010

CSR/Collector, GA Auto Pawn, I nc.

Gainesville, GA 30501

November 2007-Ma rch 2010

Gainesville, GA 30501

• Perform various clerical duties

• Evaluate all loan applications

• Upon approval, process loans

• Manage and resolve all incoming phone calls

• Perform collection calls offering possible

resolutions to customers

• Taking payments and making deposit

• Provide great customer service to all Loan

Applicants

S r. Certified Pha rmacy Technician, Walgreen

P ha rmacy

Oakwood, GA 30566

October 2005-October 2007

• Manage all incoming phone calls that do not

require the attention of the Pharmacist

• Direct doctor’s calls and customer’s medical

questions to Pharmacist when need to

• Process manual claims for third party program

p rescription

• Enter and fill prescriptions accurately and in a

t imely manner

• Resolve all concerns pertaining to insurance

rejections

• Contact Doctors on refills for patient

• Maintain inventory levels; pull outdated/recalled

merchandise

• Provide great customer service to all Walgreen

customers

Contact this candidate