Customer Service Human Resources

Carl W. Stallings

***** ********* **** **********, ** 48076 248-***-**** **************@*****.***

SUMMARY

• Dedicated Human Resources professional with 8 years’ experience managing a full spectrum of HR

services, programs and functions

• Excellent knowledge of employment and compliance laws, benefit administration and payroll

• Diplomatic and tactful, and works well with all levels of an organization from employees to executive

management and outside vendors

• Revised policy matters such as Equal Employment Opportunity, FMLA, sexual harassment and other

policies for the corporation in consultation with executive management

• Created Employee Agreements, Sub-Contractor Agreements, Mutual Non-Disclosure and Non-

Compete Agreements for Firms

• Managed the employee benefit administration, timesheet and payroll process, bill payment process,

employee relations, collection of employee records, internal infrastructure, employee expense reports,

and W-2 and 1099 administration

• Self-motivated, proactive and organized; has developed strategic HR plans to support and enhance

corporate initiatives

• Continually updates knowledge to ensure corporate HR policies and procedures are in-line with best

practices in the industry

WORK EXPERIENCE

10/2004 – 08/2013

SYNC Technologies, Inc.

Detroit, MI 48201

Human Resources Manager/HR Generalist (09/2005 – 08/2013)

• Established and successfully managed an HR Department for a progressive information technology

and professional staffing firm

• Managed the employee benefit administration, timesheet and payroll process, bill payment process,

collection of employee records, internal infrastructure, employee expense reports, and W-2 and 1099

administration

• Was responsible for the employment process, hiring procedures, and the new employee orientation

• Created Employee Agreements, Sub-Contractor Agreements and Mutual Non-Disclosure & Non-

Compete Agreements for Firm

• Used ADP RUN for payroll processing of employees; use Quickbooks Enterprise Solutions for financial

reporting, invoicing and monthly bank reconciliations

• Managed all project invoices and expenses, and ensured invoices were current in Quickbooks

• Revised policy matters such as Equal Employment Opportunity, FMLA, sexual harassment and other

policies for the corporation in consultation with executive management

• Member of the recruiting team to actively pursue, qualify, interview, and select candidates

• Created the Personnel Policies and Procedures Manual for Firm

• Introduced company’s first formal performance review program; Supervised creation and

implementation of process, including the Performance Appraisal Handbook, Performance Evaluation

Form and Employee Self-Evaluation Form

Human Resources Consultant (04/2010 – 03/2011)

• Managed the overall provision of Human Resource services, employment policies and programs for

Pegasync Technologies

• Served on the Executive Council to provide on-going tactical support and advice in implementing

growth strategies

• Managed company recruitment process; worked with IT recruiters and other Department heads to hire

and place prospective employees

Carl W. Stallings

• Produced various financial documents for president of organization, including accounts receivables /

payables reports, client invoices and other cost-related documents

• Lead liaison between employees and management regarding co-employment agreement between

Pegasync Technologies and SYNC Technologies, Inc.

Consultant (10/2004 – 09/2005)

• Assisted in development of the PTA Today project, an application designed to improve student

achievement and performance through effective parent, teacher and administration communication via

telephone and the Internet

• Delivered presentations regarding set up and application enhancements on the PTA-Today interface;

instrumental in the set up and enhancement of PTA-Today application

• Facilitated office relocation by designing a new inter-office layout using Microsoft Visio

• Began initial HR training process

• Performed computer installations and removal, software installation and some networking

06/2003 – 08/2004

Summer IALAC (I Am Lovable and Capable) Youth Program

Detroit, MI

Assistant Director

• Created summer schedule for Children’s Program focusing on self-improvement through goal setting

and methods to achieve them

• Supervised all summer program activities for children between the ages of 4 and 14

• Organized and conducted weekly academic and off-site recreational field trips for the children

• Taught classroom style conflict resolution skills for children ages 8 to 14

05/2002 – 10/2002

Washington Mortgage Company

Southfield, MI

Financial Loan Officer

• Determined application loan eligibility by analyzing credit reports, debt to income ratio and property

evaluation

• Analyzed potential loan markets to develop prospects for loans

• Computed payment schedules for customers and ensured loan agreements were complete and

accurate according to policy

• Obtained and compiled copies of loan applicants’ credit histories, corporate financial statements, and

other financial information

• Worked closely with clients to identify their financial goals and to find ways of reaching those goals.

05/2001 – 08/2001

Enterprise Rent-A-Car

Southfield, MI

Management Trainee (Summer Internship)

• Job functions included sales, marketing, customer service and administrative services

• Responsible for selling rental service to prospective and existing customers

• Responsible for explaining rates, policies and services to dealerships, auto body shops, hotels and

corporate accounts

• Handled phone and walk-in customers, verifying proper charges, billing and accounting

• Balanced cash box and assisted in preparation of sales reports, end-of-the-month reports, etc

MEMBERSHIPS

Society for Human Resource Management

29144 Evergreen Rd. Southfield, MI 48076 248-***-**** **************@*****.***

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Carl W. Stallings

EDUCATION

May 2004

Masters of Business Administration

Wayne State University, Detroit, MI

May 2002

Bachelors of Arts, Marketing,

Michigan State University, East Lansing, MI

TECHNICAL SKILLS

• Office Management

• Payroll Administration

• Recruiting

• Benefits Administration

• Accounting / Bookkeeping

• Regulatory Compliance

• Employee Relations

• Customer Service

• Microsoft Office

• Microsoft Outlook

• Microsoft Visio

• QuickBooks Enterprise Solutions

• RUN by ADP Payroll

COMMUNITY INVOLVEMENT

Youth Counselor, Peoples United Methodist Church (UMC) Youth Program, Detroit, MI, 2008 – Present

Activities Camp Dean, Peoples IALAC/Judson Collins Camp, Onsted, MI, summers 2006 – Present

President, Emma Beard Family Council, Detroit, MI, 2011 – Present

Semi-Pro Women’s Basketball Scout, Detroit Black Hawks, Detroit, MI, 2013 – Present

Member, Staff/Pastor Relations Committee, Peoples UMC, Detroit, MI, 2008 – Present

29144 Evergreen Rd. Southfield, MI 48076 248-***-**** **************@*****.***

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