Customer Service Representative

Mirna Alvarez- Cerda

**** ******** **. ******, *****, 78046 * 956-***-**** * ********@*******.***

Job Objective

A position in customer service/accounting

Education

United South High School; 4001 Ave. Los Presidentes, Laredo, TX

GED

Laredo Community College; 5500 S Zapata HWY, Laredo, TX

Major: Business Administration

59 college hours

Professional Accomplishments

Area of Proficiency

• Knowledge in computer programs such as Microsoft Word, Excel and PowerPoint

• Proficiency in use of office equipment including scanner, printer and fax

• Responsible, own transportation and energetic hard worker

Work History

LCC Financial Aid Office, Laredo, TX 05/2011-02/2012

Clerk

• Advice students seeking financial aid

• Directed applicants to appropriate staff after reviewing their financial need

• Completed work request, purchase orders, and loan checks

Convergys, Laredo, TX 02/2011-05/2011

Customer Service Representative

• Assist customers with their service requests

• Troubleshooting equipment problems and use computer programs to maintain up to date

information

• Processed credits and payments

Dillard’s Inc., Laredo, TX 11/2005-05/2006

Cashier

• Completed customer transactions and handled money

• Processed returns, answering phone calls, assist customers on sales floor

• Closing and cash register inventory.

Krier Foods Inc., Random Lake, WI 04/2002-09/2005

Laboratory Technician

• Maintained logs and checked inventory of products

• Research product information

• Keeps laboratory supplies ready by inventorying stock, placing orders, and verifying

receipts

Time Investment Company, West Bend, WI 09/1998-12/1999

Bilingual Collector

• Assess debtor’s ability to pay and establish repayment agreements within guidelines

• Resolve disputes via telephone and document account information

• Organize and maintain accounts assigned to collector’s file

Contact this candidate