Customer Service High School

** ** ***** ****** ****** Park, NY *****-****

Thomas Campisi Phone & Fax: 718-***-****..Cell: 917-***-****..E-Mail:

************@*****.***

Profile Summary

Results-focused operations support specialist offering 20 years of leadership experience. Providing tools

and resources to various under-performing postal operations in order to become contr ibutors to USPS

service standards. Organized and diligent with excellent written, oral and interpersonal communication

skills.

Core Qualifications

• Cross functional team supervision Service Analysis

• Supervision & t raining Computer-savvy

• Sound Judgment

Professional Experience:

* School Bus Driver, Dell Transportation ( 5/2012 - 11/2013)

Provided safe and timely pick up and drop off of middle and high school students

* U S Postal Service, Customer Services Support Analyst, JAF Bldg. NY (Oct. 1991 - Jan. 2011

( Retired)

-Responsible for ensuring delivery station adherence to daily operating procedures. Facilitated

delivery route testing procedures to improve station performance. Performed operational unit reviews

to provide technical and operational support. Coordinated various computer programs used in daily

operations. Met with customers to resolve service issues.

-Member of Postal Emergency Management Team, appointed coordinator of "Continuance of

Operation Plan" (COOP) to provide service in spite of emergencies. Appointed as security control

officer for the NY Postal District. Performed physical security assessments of postal facilities. Served

as liaison with NYPD & Dept. of Traffic. Attended required meetings with regard to holiday & special

event planning. Served as liaison with the Postal Inspection Service. Provided timely information to

t he U S Secret Service to assist in securing all postal property and equipment (blue & green boxes,

vehicles, and facilities)in anticipation of letter bombs for high profile events such as demonstrations,

protests, parades etc.

* Mail Processing Supervisor, FDR Station New York, NY (June 1990 to Oct.

1991)

-Responsible for overseeing nightly mail processing operations in order to meet postal service

standards.

* Letter Carrier, Radio City Station, New York, NY (Nov. 1979 to June

1990)

-Provided mail delivery service to residential and business customers. Predominantly worked a high

rise luxury residential building at 322 W 57 St

* I have been a member of Local 176, Ushers and Ticket Takers union for the past 20 years.

• Event Staff/Ticket Taker, Madison Square Garden. Scan tickets, greet, direct and assist guests as

t hey ar rive for events

• Event Staff/Director, U S Tennis Center Flushing Meadows Park. Control crowd f low during

tennis games & intermission time between matches at the U S Open

• Loss Prevention Staff, Sterns Dept. Store, Roosevelt Field Long Island ( 1991 to 1993)

Monitored customer and employee activity on CCTV. I was also the opening store guard on

Saturday and Sunday.

Education: Queens Vocational High School - Diploma in Electrical Installation and Practice

S kills/Certifications/Affiliations/Other:

• Proficient with Microsoft Word and Excel

• Attend quarterly customer service t raining sessions through Madison Square Garden Human

Resources

• Valid NYS commercial driver license, class C

• Valid NYS security guard license

• Valid Citywide Fire Guard for Impairment F-01 Certificate

• NY Postmasters Special Achievement Award

• Management Workshop-Incident Investigation & Report Writing (Aon Risk Services, Inc. of NY)

• NY District Mgr. Apple Award

• Security Control Officer Training-Phase 1 (U S Postal Inspection Service)

• Business Writing Course (Sally Daniel Training Group)

• Member of Local 176, Licensed Ushers & Ticket takers Union

• Member of National Association Postal Supervisors (NAPS)

Contact this candidate