Administrative Assistant Customer Service

CARMELA BARRIOS

E XPERIENCE

June **** to Present Diageo Miami, FL

Administrative Assistant

Assist the Leadership Team to comply with the company’s travel and entertainment policy and ensure accurate

and timely submission of reports. Assist with the procurement of foreign visas for the executives traveling abroad.

Assist foreign employees obtain letters of invitation for processing visas to travel to the U.S. In charge of travel

arrangements for the team. In charge of organizing various events by booking meeting rooms through the

company’s internal booking tool, sending out meeting invites and obtaining catering for such events. Maintain

team’s electronic calendar on a daily basis at the Whereabouts site and assist the executives in managing their

individual calendars in Outlook. Currently working for the GTME division of Diageo as a contractor.

April-May 2013 Beckman Coulter, Inc.

Training Records Admin. Support

In charge of updating the Training Records data base for accuracy. Work ed with managers on a daily basis to

monitor employees adherence to the company’s training requirements. Produced reports in the form of

spreadsheets based on this information to assist auditors to monitor timely compliance of company’s training

guidelines. Temporary Assignment.

2004 - 2012 Hilton Worldwide Miami, FL

Executive Administrative Assistant

Managed the productivity of team remotely by tracking responsiveness, accuracy and timely completion of various

projects. Improved and maintained close communication with the Directors of Sales and General Managers of

Hilton Hotels to keep them updated on tourism, travel trends and developments. In charge of producing the

main sales quarterly report to monitor international tourism into the U.S. hotels and U.S. tourism into the

international hotels. This report was done by compiling data from multiple outside sources, domestic and

international, and from the internal corporate data base. Monitored room nights, revenue and leads generated by

Travel Agencies, BTS, and Leisure Sales through statistical monthly reports. Created the Leisure Sales Newsletter

and published quarterly releases. Assisted in the organization of the Leisure Sales annual meeting s and

participated in the meetings locally and abroad. Organized various events. In charge of travel arrangements,

expense reports, research, customer service and time tracking for entire team. Central contact for office supplies

and equipment order processing for remote team.

1999 - 2003 Johnson & Johnson, Inc. Miami, FL

Administrative Assistant

Provided administrative support to department heads and high level executives at multiple franchises w ithin the

organization. Planned and coordinated special projects, professional education training, congresses, web

conferences and monthly/quarterly counsel meetings. Maintained appointment calendars and coordinated

meeting logistics including location, time, and availability of participants. Coordinated travel plans and

procurement of visas for employees and doctors. Prepared presentations, certificates, awards, reports, books and

professional education manuals. Managed departmental Accounts Receivables/Payables via ARIBA accounting

system. Processed charge backs to the regions including compiling, analyzing and reporting financial data. Served

as a liaison for franchises between the local office and the Latin America regions. In charge of maintaining office

supplies for franchises and overseeing equipment maintenance.

* 8735 SW 152 AVENUE • NO. 296 • MIAMI, FL 33193 • PHONE 305-***-**** *

**************@*****.***

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CARMELA BARRIOS

1994 – 1999 MMI Companies, Inc. San Francisco, CA

Information Analyst

Coordinated the accumulation, analysis and distribution of regional management information through monthly

and quarterly reports in the form of spreadsheets. Processed claims. Transcribed site visit reports. Downloaded

data from AS400 into spreadsheets and created dynamic presentation graphics. Promoted to Information Analyst.

Managed account information through maintenance of databases in Notes and AS400. Developed and

implemented audit processes to maximize the value of account information. Coordinated the SWOT analysis of

accounts. Processed Accounts Receivables for the west region. Organized team meetings and assisted with on -line

live data capture, correction and analysis of accounts database. Trained staff on information usage. In charge of

maintaining office supplies for division, vendor selection and interaction, and e quipment maintenance.

E DUCATION

1988 Miami Dade College Miami, FL

Associate of Science, Computer Information and Systems Analysis

S OFTWARE AND HARDWAR E

Proficient in Social Media Management (Facebook, Linkedin, Twitter)

Microsoft Office 2010, Word, Excel, PowerPoint, Outlook, AS400 based applications, PlaceWare, Webex

Conferencing System, Ariba Buyer 7.1

Video conference equipment

L ANGUAGES

English & Spanish

A SSOCIAT IONS

Associate member at the German American Club of Greater Miami. Volunteer for set up of club facilities for

various events such as Oktober Fest and participate in events as well.

* 8735 SW 152 AVENUE • NO. 296 • MIAMI, FL 33193 • PHONE 305-***-**** *

**************@*****.***

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