Customer Service Management

GAUTAM SUBRAMANIAN

Apt *** **** Elbow Drive Calgary, AB T2V 1J8 403-***-****

**********@*****.***

)

A highly-skilled accounting and bookkeeping professional offering over 5

years of experience managing finances, supporting business development, and

developing strong rapports with clients and vendors. Areas of expertise

include financial statement preparation, full cycle accounting, processing,

posting and reviewing G/L accounts, payroll, and extensive client

relations. Proficient in listening and understanding company's needs and

formulating strategic action plans to achieve lasting results. Strong

attention to detail, with an ability to thrive in fast-paced environments

with little supervision.

core skills

AP & AR Duties Payroll & Bookkeeping Client Management

Bank Reconciliations Full Cycle Accounting Data Entry & Databases

Month & Year-End Reports Office Administration Cash Handling

Customer Service Time Management

Tax Planning &

Compliance

Computer Skills: Microsoft Office Suite QuickBooks Simply Accounting

SQL

education

Business Management Diploma, Finance and Banking

Jan 2012 to Sept 2013

Lambton College of Applied Arts and Technology - Sarnia, ON

Relevant Coursework: Human Resource Management Business Application Tools

Financial Analysis & Budgeting Organizational Behaviour Investment

Marketing Essentials Business Law Canadian Banking Integrated

Marketing Communication Financial Accounting International Trade &

Finance

Post Grad Diploma International Business

June 2007 to May 2008

Dr G.R.Damodaran College of Science - Coimbatore, India

Bachelor of E- Commerce, Accounting and Finance

June 2003 to June 2006

PSG College of Arts and Science - Coimbatore, India

. Received a regional award for research project on small scale industries

and development

professional experience

Auditor Super 8 Hotel - Sarnia, ON

Nov 2012 to Nov 2013

. Accountable for Accounts Receivables including payments, completing

transactions, daily revenue reporting, resolving discrepancies, and

closing accounts

. Balanced credit card and check transactions, as well as all revenue and

settlement accounts

. Provided desk customer service and complete the registration process

visitors and clients

Key Achievement:

V Achieved a perfect record of accuracy with posting and transactions

GAUTAM SUBRAMANIAN

403-***-**** **********@*****.***

professional experience CONT'D

Co-Founder & CFO Swadhist Foods - Coimbatore & Chennai, India

July 2008 to Dec 2011

. Oversaw inventory, purchases, AP, AR, reporting, and monthly revenue and

growth balance sheets

. Managed and nurtured relationships with 8 clients and in over 20 vendors

. Trained and supervised over 70 employees on a daily basis

Key Achievements:

V Grew the company from $10,000 in capital to over $600,000 in revenues in

only 3 years

V Instrumental in growing the company from 1 to 16 branches and over 140

employees

V Won the food court contract for the World Classical Tamil Conference

attended by 1 million people

other experience

Cashier Target - Calgary, AB

Dec 2014 to Present

. Provide expert customer service and perform daily cash handling

Office Assistant Co-op & Career Service, Lambton College - Sarnia, ON

May 2012 to Aug 2012

. Provided support to students accessing job search systems

. Oversaw day-to-day transactions and posted them onto the computer

. Managed, updated, and maintained student, staff, and client database

Junior Portfolio Manager Spectrum Solutions - Chennai, India

May 2006 to June 2007

. Approach new clients who are looking for investments opportunities and

stock trading advice

. Oversaw content planning and established a release management process

Key Achievements:

V Won Awesome Employee Award for an having a significant number of

clientele

V Played an integral role in opening a second company branch

VOLUNTEER WORK & aWARDS

International Service Ambassador Lambton College - Sarnia, ON

May 2012 to Dec 2012

. Organized various international departmental events and talent nights

ESL Volunteer Lambton College - Sarnia, ON

Sept 2012 to Dec 2012

. Played integral part in teaching English to 5 exchange students from

China

Youth Service Director Rotaract Club, PSG College of Arts & Science

June 2004 to May 2005

. Organized development programs for students and quizzes for over 3,000

participants

PSG Award PSG College of Arts & Science

June 2005 to June 2006

. Awarded for coordinating regional-level surveys in small-scale industries

and enterprises

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