Manager Customer Service

NAMRITA SHARMA

**** ******* ***** ******* ** **594 • 646-***-**** • **********@*****.***

Objective Statement

I am applying for a management position within a property management company with the intention of

utilizing my skills and experience to develop a long term working relationship.

Summary

Dedicated and results-led leader with diverse experience in property management and investment

financial management. Aptitude to handle all assigned tasks and go above and beyond the required day

to day functions of a fast-paced work environment. Vast ambition of promotion within.

Education

Barry University, Miami, FL - September 2000- September 2004

B.A. Business Management (Advertising &Marketing)

All Saints Cathedral School, St. Thomas, USVI – August 1995 – May 2000

H.S. Diploma

Professional Experience

Ventron Management – Harbour Walk Apartments – Tampa FL

Assistant Property Manager – August 2013 – January 2014

• Assisted the manager with the general administration of the property and performing related

management functions with the daily operations of the apartment community.

• Personally responsible for a local marketing campaign resulting in a vacancy rate decrease

from 13% to 4% within a 2 month span.

• Active in conducting move-in and move-out inspections of units to determine applicable

charges for damages, conducting inspections to determine market readiness and implementing

high quality standards of cleanliness and aesthetic appearance.

• Other duties include: Preparing purchase orders, coding and processing vendor invoices for

payment, sending documentation to Corporate Office and following up on vendor payment

inquiries.

• Reported weekly rental rates from the local area to regional manager, directly influences the

direct profit margin of the property.

• Maintained and updated over 400 accounts for property

• Collected rent to reflect delinquency under 1% every month.

• Processed payroll for 12 employees.

NSM Securities- Investment Banking Firm - West Palm Beach FL

Director of Human Resources August 2 0 11 –August 2013

• Approved and Processed all accounts payable and receivables

• Generated monthly accounting reports

• Ensured monthly budget met anticipated figures

Processed all payroll transactions for 22 office personnel

•

• Coordinated and reported to auditors quarterly and year end taxes for the firm

• Responsible for hiring and training new staff members

Scheduled and conducted new hire interviews

•

• Coordinated and attended college recruitment fairs

• Thorough knowledge of all operating systems and procedures

• Coordinated and worked with SEC AND FINRA auditors on all financial reporting

• Coordinated with investigators on over 11 legal cases.

Morgan Properties- Commercial and Residential Property Management- Springfield New

Jersey General Greene Apartments, Maplewood, Constantine, Short Hills and South Street

(properties) - Leasing Consultant- October 2010 - July 2 0 11

• Assisted Manager with Daily tasks

• Processed new lessee applicants to include the following responsibilities: touring apartments,

move-in inspections, lease overview.

• Negotiated Renewals

• Completed competitive market surveys and reported directly to the Regional Manager

• Orchestrated local marketing plans resulting in a 5% drop of vacancies

• Assisted in resident relations

Equity Residential Property Management - Key West FL

Property- Ocean Walk Apartments- Assistant Property Manager June 2006 - August 2010

• Inspected apartments for move-in conditions, and also move-outs accessing any damages and

charges

• Communicated with Maintenance employees on issues concerning resident apartments

• Supervised and trained new employees in accordance to company policy, Fair Housing

guidelines, EO, and state laws.

• Monitored occupancy; provided feedback to corporate to ensure resident retention

• Posted rents, rent collections, processed over 35 evictions, court appearances for 5 evictions

• Monitored delinquency, pre-paid accounts, and security deposit allocations.

• Collected delinquent amounts owed after resident vacates

• Prepared detailed financial budgeting reports and statements

• Performed self-audits on a quarterly basis.

• Assisted Property Manager in s emi-annual financial reviews

• Compile Portfolio Income Reports creating spreadsheets for Regional Manager Reviews.

• Certified over 350 processes for Affordable Housing requirements, and HUD requirements.

• Payroll for 11 employees

• Coordinated resident events

• Created advertising, and initiated marketing activity throughout the community to increase

Occupancy and promote property leading to significant profits throughout my tenure.

Achievements

Recognized for being top-leaser in South Florida (consecutively for two quarters)

Maintaining low delinquency

Highest percentage for collections in a 12 state district (move-out balances)

Recognized for exceptional customer service skills

Skills

Customer Service, MRI Property Software, Ops Bill Paying System, PeopleSoft Payroll, Onesite

Yardi, and Quickbooks Accounting Software; Proficient in Microsoft Office Suite

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