Customer Service Manager

Joel Brown

*** *. ***** *****, *******, NC *****

336-***-**** ************@*****.***

Qualifications Summary

Highly talented and educated in Banking, Finance, and Leadership with more

than 10 years of professional management experience. Related skills and

background include:

< Finance and Banking: Strong familiarity with financial and credit

analysis, lending, and risk management. Working knowledge of

accounting, capital markets, investments, securities, stocks, and

consumer and commercial banking.

< Leadership: Seasoned at directing department operations, production,

and quality in diverse business environments. Skilled at implementing

corporate standards, policies, and procedures. Adept at recruiting,

orienting, training, and motivating personnel.

< Client Relations: Proven success in meeting with customers, assessing

needs, and recommending appropriate products and services. Effective

at addressing problems, resolving complaints, and ensuring a high

degree of satisfaction.

< Accomplishments / Strengths: History of achieving sales and revenue

growth while ensuring superior customer relations. Flexible and

teachable individual with the ability to take initiative. Possesses a

genuine passion for a financial services career.

Educational Background

B.S. Candidate in Business Management & Administration, Anticipated May

2014

Liberty University, Lynchburg, VA

4.0 GPA; Dean's List; Member of Sigma Beta Delta Honor Society for

Business Majors; Relevant Coursework includes financial services,

financial analysis, investment strategy, securities, stock market,

credit analysis, risk management, asset management, accounting,

consumer and commercial banking, and economics

Associate's Degree in Pre-Liberal Arts, 1988

Mitchell Community College, Statesville, NC

Affiliation / Certification / Licensure

Former Licensed Independent Life & Health Insurance Agent

Series 6 and Series 63 Securities Licenses, Pending Graduation

Experience Highlights

HARRIS TEETER, INC., Clemmons, NC

Assistant Department Manager, 5/2008 to Present

Actively participate in directing all department operations, production,

safety, and labor hours for retail grocery giant with 25,000 employees

and $4.5 billion in annual revenues.

Support Department Manager in scheduling, motivating, and supervising

team members. Train new associates in job responsibilities and company

standards, policies, and procedures. Carefully monitor and control labor

costs while maintaining appropriate inventory levels. Communicate with

vendors and suppliers regarding purchasing and ordering requirements.

Ensure exceptional customer service and satisfaction while contributing

to increased sales volume and staff production.

. Instrumental in building one of the district's top departments for

sales with distribution of 17% ($64,000) of weekly revenues.

. Key player in achieving passing scores on quarterly department

audits.

. Earned formal Employee Award for five years of outstanding service

to corporation.

FOOD LION, INC. - Mooresville, NC

Department Manager, 10/2005 to 5/2008

Rapidly promoted to manage daily Grocery Department operations for one of

the nation's largest supermarket companies with approximately 1,300

stores and 73,000 employees.

Oversaw all facets of production, safety, and labor hours throughout

department. Oriented, trained, scheduled, motivated, supervised, and

evaluated performance of personnel. Implemented and ensured compliance

with corporate policies and store procedures. Managed inventory levels

and purchased products from vendors and suppliers. Collaborated with

management in executing weekly specials, advertising, and promotions.

Interacted extensively with customers to assess needs, resolve problems,

and promote positive public relations. Performed end-of-day closing

responsibilities.

. Assisted in generating significant sales growth while ensuring

superior standards of customer service and satisfaction.

. Received merit-based promotion to Grocery Manager within nine

months of joining corporation.

** *** **

Prior success as Independent Life & Health Insurance Agent (Two Years),

Self-Employed Sales Team Leader and Coach (Six Years) in the health and

nutrition industry, Shipping Supervisor (Two Years), Quality Lead (Six

Years), and Manufacturing Associate (One Year).

Contact this candidate