Customer Service Quality Control

CAITLIN EVANS

**** ******** **** *****, ***** CITY, FL. 33565 [813-***-****]

[************@*******.***]

OBJECTIVE

I would like to secure an administrative position where I can use my customer service, computer and office skills to be an asset to the team while continuing to learn and grow in the field.

EXPERIENCE

FEB 2013-FEB 2014

TECHNICAL ASSISTANT Line Design, LLC Ball Ground, GA

• Prepare construction documents, project drawings, and spreadsheets

• Check and edit senior engineer’s documents for quality control

• Assemble construction specification packages

JUN 2011-JAN 2013

SERVER O’Charleys Manchester, TN

• Greet tables, receive orders, and work with team to ensure fast and accurate service

• Process individual and group payments for tables exceeding 20 guests

FEB 2007-APR 2008

PHYSICIAN’S ASSISTANT University Pain Management Tampa, FL

• Resolve insurance issues and answer phones

• Perform patient health assessments by interviewing patients and taking vital statistics

• Collect payments, maintain files and transmit data in compliance with HIPPA requirements

• Prepare patient charts and enter relevant information into computer

AUG 2005-FEB 2007

RECEPTIONIST Brandon Honda Brandon, FL

• Route customer calls to sales associates

• Process down payments in cash, check or credit card form

• Filing, scanning and data entry

EDUCATION

• Hillsborough Community College

• Plant City High School (National Technical Honor Society)

SKILLS

• Microsoft Word, Excel, Power Point and Adobe Acrobat

• Strong customer service and administrative skills

REFERENCES

References are available on request.

Contact this candidate