Customer Service Medical

Jessica Lechuga

602-***-**** • **************@*****.***

SUMMARY OF QUALIFICATIONS

I have 13 years of experience, including as a Student Admissions Advisor, as a Revenue Control Tech and as a Medical

Receptionist/Scheduler in industries including Personal Services.

Most recently, I have been working as a Student Admissions Advisor at University of Phoenix from June 2007 to July 2012,

from July 2012-Present currently studying Bachelors of Science in Business Management/Human Resource Management at

the University of Phoenix.

PROFESSIONAL WORK OF EXPERIENCE

University of Phoenix, Phoenix, June 2007-July 2012

Student Admissions Advisor

• Consistently applied FERPA guidelines and policies to daily work.

• Admit students into desired undergraduate and graduate programs in a timely manner and communicating with students

regarding matriculation status.

• Appropriately applied university and registrar policies and procedures when managing and processing complex student

records.

• Used various university software to complete the student admissions process and meet deadlines.

• Assisted students in securing appropriate documentation for admissions to the university.

• Communicate and collaborate continuously with staff, student’s affairs professionals, and other university departments

and academic colleges to provide world class customer service to students.

• Utilized MS Word, MS Excel, MS Outlook, Internet Explorer, and Mozilla Firefox to create and modify documents and

spreadsheets, respond to emails, maintain online professional calendar, and access web pages.

• Complete undergrad and graduate programs adds and program changes within 24 hours.

• Contact students and other institutions to ensure all student documents and reports are accurate.

State of AZ Dept of Environmental Quality, Phoenix, September 2004-June 2007

Revenue Control Tech

• Issue vehicle emissions waiver certificates per ADEQ state guidelines.

• Applied ADEQ policies and procedures.

• Process and issue Out of State vehicle emission exemption certificates.

• Process and verify sales for Certificates of Inspection.

• Prepared daily deposits.

• Type and format various spreadsheets.

• Inventory Control

• Prepare weekly report for total sales of all vehicle emission certificates.

Mc Dowell Health Care Center, Phoenix, January 2000-February 2004

Medical Receptionist/Scheduler

• Registered patients for all medical visits.

• Scheduled appointments for nurse and doctor visits.

• Prepare medical charts for all doctor and nurse visits.

• Verify all insurance for patients.

• Discharge patient’s after all medical visits.

• Input COC stage for each patient.

• Perform all clerical duties.

• Operated 10+ phone lines

• Applied data entry skills and ten key skills.

EDUCATION

University of Phoenix-PHOENIX, April 2013

Associates of Science Business Foundations

University of Phoenix PHOENIX,

Bachelor of Science Business Management

ADDITIONAL INFORMATION AND SKILLS

Skills: Knowledge in wide variety of computer software MS Word, MS Excel, MS Outlook, Internet Explorer, and Mozilla

Firefox, World Class Customer Service, Team Player, Excellent multi-tasking skills, Self motivated, Goal oriented

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