PC Support Help Desk Technician -XP upgrades to windows 7
Resume:
Marshall Story
**** ***** ****** **********@*****.***
Chicago, Il 60620
May 2013 – Nov 2013 Chenmed-Jencare Neighborhood Medical Centers
Illinois IT Support - Managed 5 separate medical centers for medicare seniors.
Duties were to assist/build from scratch 5 separate medical centers by rolling
out new workstations/laptops, printers/scanners etc. This included
loading Win7 OS, Office 2010, Adobe and all types of current applications.
Install/Operate ticketing Problem System to respond and correct IT concerns.
Install and operate VOIP system which ran thru Pc’s. Administrative rights for VPN and all related occurrences for Doctors-Adminstrators., Include home usage.
A-Typical Help Desk duties along with Routers, switches, patching, Dvr Security
Camera Employee Detail thru IP actual equipment. Worked as liason to AT&T,
Verizon and in charge of All InHouse networks for hardware upkeep and change
In all server rooms, working along with Miami, Alone And By Phone For
Keeping Illinois Centers Up And Running.
Mar 2013 - Mar 2013 Northwestern Hospital via Paradigm - PC Support Moves
Dec 2012 – Dec 2012 BMO Harris Bank, Help Desk Response Team.
Nov 2012 – Nov 2012 Home Depot Via Smart Source
Remove old Pc’s from Paint departments un box, setup, and image new PC.
Return new units to floor to setup paint programs and configure new hardware.
October 2011 – May 2012 - Robert Half Technology/Farmers International Equipment
Case New Holland in Burr Ridge, Illinois. Help Desk answer phones and support
remote or walk-up clients, Create and resolve tickets including tickets passed up to us because they could not be solved by lower Level I II personnel. Configure install, Laptops, Workstations, Peripherals etc. Contact for Operating systems, software/hardware problems.
March 2011 – Oct 2011 CONTRACT - Paradigm Inc., Northwestern Hospital
INSIGHT Technical Services for Elmhurst Hospital, Elmhurst, Illinois.
IT Technician - 500 new pc installs for Hospitals, new sleep study clinic plus Doctor’s Lab. Completed windows updates and Virus software installations.
Updated newer/current workstations and PC’s from Windows XP to Windows 7 for entire Department of Neurology and Lurie Comprehensive Cancer Center.
Jan.2011-Feb 2011 CONTRACT - Smart Source, Illinois Saberex, Phillips TV
TV software/hardware technician – Inside Hotels modify software Pgms in TV’s
March 2010 – May 2010 CONTRACT - Robert Half Technology Chicago, Illinois
IT Specialist Lighthouse Acad Charter School Gary, Indiana - Help Desk Duties
Configure 100 new mini laptops and workstations, add to wireless network, domain and set security rules. Update newer workstations/pc’s from Win2k to WinXP.
Integrated Network Cable Co., Illinois - De-install/Re-install Lan and Equipment
February 2009-Present Story Enterprises, Chicago, Illinois
Independent Information Technology Contractor
Nov 2008 - Jan 2009 Manpower Ibm/Wamu, Illinois - Computer tech. duties
May 1980 - April 2007: RETIRED University of Illinois Network Professional
Provide Level III Support for Enterprise wide desktops/laptops over LAN and WAN networks. Active Directory Security Admin and Exchange Server Admin.
Set up network accounts for users and reset passwords in all applications
Supervise computer room - Supervise 3 shifts, three employees per shift.
Help Desk Phone support with computer updates and duties as assigned.
Computer Supervisor Help Desk technician & Production Support Analyst
Maintain and develop production services, provide consultation, direction, technical, PC/ Network support for client communities in Chicago and Urbana.
EPIC usage Acf2 Admin Exchange Admin Alteris Sharepoint Remedy
Win2K Windows XP/Vista/Win7 Track IT Ghost Mccafee Norton
Tech Support w 3rd Party vendor Support Blackberry and Pda's
RAS/VPN Active Directory DHCP RADMIN Exchange/Outlook Oracle IPconfig Citrix Thin Client Microsoft office Suite
Almeda University - Bachelor of Science Information Technology May 2003
Computer Training Center Electronics Technical Institute
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