Customer Service Management

Amanda Swartz

Prospect, OH

**********@*****.*** - 740-***-****

WORK EXPERIENCE

Assembly/Stamping associate

Honda/Acloche - East Liberty, OH - May 2013 to Present

Responsibilities

Using air and battery powered tools, stocking/rotating/changing parts, doing a process in a set time period,

reading bonnet sheets (knowing what parts to assemble on each vehicle), documenting anything wrong with

the vehicle as it is being built, inspecting parts, fine attention to detail.

Skills Used

attention to detail, time management, organization, documentation, lock out/tag out.

Correctional Officer

MTC/NCCC - Marion, OH - April 2012 to May 2013

Responsibilities

Carrying out all rules/regulations/procedures of the institution. Control center - answering telphone calls,

maintaining 3 radios and 5 phones at one time, documentation, running security cameras, running

switchboard.

Skills Used

Extreme attention to detail, multi tasking, time management, professionalism, documentation, working

proficiently in high stress situations, professionalism.

Assembly/Press associate

Whirlpool/Kelly Services - Marion, OH - September 2011 to April 2012

Responsibilities

Unloading/Stocking parts, using air tools, shooting bolts/screws/nuts, operating small press machine used to

build a heater box, inspecting parts to assure quality, hanging parts on line hooks.

Skills Used

Use of air powered tools, staying on task

Freight/Stock

Big Lotts - Delaware, OH - August 2011 to September 2011

Responsibilities

Unloading freight from semi trucks, loading skids, using skid loaders, organizing shelves, stocking shelves,

helping customers.

Skills Used

Customer service, using skid loaders, time management

Receptionist/Secretary/Billing

Prospect Family Medicine - Prospect, OH - February 2007 to June 2011

Responsibilities

Answering telephones, taking telephone messages, scheduling patient appointments, filing documents,

keeping patient information up to date, checking patient health eligibility, running office equipment (such as fax

machine, copy machine, etc.), keeping a day sheet, entering billing information, sending patient bills, handling

all incoming money, completing a money day sheet and bank slip.

Skills Used

Communicational skills, customer service, knowledgeable in Microsoft office and Medstar, multi-tasking,

prioritizing, organization.

Cashier/Cook

Pastime Dairy Bar - Prospect, OH - April 2008 to July 2010

Responsibilities

Taking orders from customers, running cash register, answering the phones, preparing food orders, cleaning,

Skills Used

Customer Service, math, prioritizing

SKILLS

Proficient in microsoft office. Proficient in keyboarding/typing. Proficient in Medstar.

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