Quality Assurance Manager

Lee Botts

**** ******** **** *: 318-***-****

Ball, LA 71405 ********@****.***

Objective: Seeking the position as Quality Manager

EXECUTIVE SUMMARY

Results driven, 3 years experience as a Quality (Lean) Program Coordinator conducting continuous process

improvement (CPI) and Performance Reviews and Improvement Strategies and 14 years of leadership

experience in Production and Operations Management for the US Air Force. Consults organizations to deliver

on lean projects and sustainable process improvements in to reduce variability in the process and implement

procedures to drive sustainability. Holds an active U.S. Government security clearance.

PROFESSIONAL QUALIFICATIONS

Experienced Operations Manager in maintenance production and a commitment to continuous improvement

Lean Six Sigma Black Belt with ground to corporate level experience, leading projects through to completion

Technology proficient with use of all MS products, Minitab 16, PowerSteering (project management software)

n Masters of Aeronautical Science, Management Embry-Riddle Aeronautical University, May 2013

n Bachelors of Science, Aeronautical Science (Cum Laude), Embry-Riddle Aeronautical University, Dec 2006

CORE COMPETENCIES

Leadership Presentation and Communication Problem Solving

Reliability Integrity Decision Making

Innovation Self-Driven Interpersonal Skill

Strategic Planning Critical Judgment Quality of Work

ACHIEVEMENTS

Led important projects, proving ability to perform under pressure with large span of control and high level of

responsibility, decisions delivered on schedule, meeting critical control points

Start to finish, orchestrated generation of 10 Presidential support cargo (C-17) aircraft missions

Closed the deal, delivered personnel and vital cargo on time...projected global power and presence

Administered product improvement of aircraft wing integrity, replaced barrel-nuts ensuring safety of 9 aircraft

Thorough Project Management produced first unit complete in organization ahead of schedule on budget

n Change in new technology, met internal quality, ensuring compliance with quality management system

n As lead project coordinator, facilitated a cross-functional matrix organization’s operations exercise

integration

n

Disciplined use of CPI, using analytical thinking and Lean enabled effective use of organization’s people

Resolved emerging issues before implementation by creating operation instructions (Standard Work)

Corresponded fact-based audit report updates to executives, producing a revolving resolution regiment

nFacilitated aggressive Strategic Alignment and Deployment (SA&D) through Strategic Planning, CPI, project

nmanagement, and facilitates change management while mentoring practitioners to certification for 11 sub-

norganizations, coaching and developing employees to establish a high performance culture for extremely

ndiverse group of people

EXPERIENCE

Quality Program Administrator (Superintendent AFSO21) August 2010 to October 2013

Superintendent for the Business Transformation Office in the Pacific Air Force Headquarters

As a facilitator presents and communicates results of CPI, Lean, Six Sigma, Business Process Reengineering

and Theory of Constraints, solving complex organizational issues through partnerships and innovation

Analyzes improvement strategy and results (headquarters to operations) providing decision-quality information

Continues

Lee Botts

Teaches and Coordinates and Lean Green Belt classes to change managers through multi-media resulting in 252

people’s learning and development, and increasing continuous process improvement capability 21%

Lean subject matter expert, leads a performance review and improvement strategy workshop defining process

capabilities to maximize the efficiency of the operation and provides value-adding problem solving

countermeasures and mediation to improve maintenance production, advised on workflow, and removed

barriers delivering 24/7 capability with a 18/5 work force

nLeads fair share Rapid Improvement Event with 2 Defense installations; negotiating removal of 43 positions

nResponsible for the identification and implementation of Lean opportunities through use of Lean tools;

Kitting,

nWork-Flow, Visual Management, SMED, 5S, Kaizen, and facilitates 16 of 22 organizational objective

nstrategy reviews to track improvement results

nImplements process control in the operation with a focus on reducing variability in the production process

using lean techniques to lead a cross-functional production capability improvement event, recouping 504

hours a year

Lead Production Superintendent August 2009 to July 2010

n

Manages and coordinates generation of 12 aircraft missions in less than 3 days delivering operational results for

Tsunami relief in American Samoa, 980,000 pounds of supplies and equipment delivered to save lives

Manages production efforts directing, organizing, planning and mentoring 16 different functional backgrounds

to obtain technical performance in safety, quality, and production in support of sustainment of 9 C-17 aircraft

Leads organizations to success under deadlines, developed teams in highly accountable and dynamic setting

Monitors production scheduling to maximize efficiency of operations to meet requirements of the customer, as

well as participates in the planning and scheduling of work and reviews all variables to conserve vital resources

Leads maintenance direction multi-cultural group of 203 people, delivered best 2-year maintenance indicators

Leads the production effort of 5 aircraft, delivered 132,000 pounds of relief supplies after Haitian earthquake

Quality Assurance Manager (Quality Assurance Superintendent) January 2008 to July 2009

n

Prepared aircraft to respond to Russian and Georgian conflict, performed under high pressure launching aircraft

in only 4 hours to meet real-world, Special Operation Forces alert mission

Managed the quality assurance for diverse aircraft maintenance unit with 273 people in 16 different skill sets

Liaison for all aircraft mishaps, provided analysis and technical advisement for the group safety office, effort

drove down risk 47%, reducing unit reportable safety mishaps

Single-handedly ran an operational readiness exercise Control Center, managed large span of control, and issued

49 battle staff directives and provided key capability feedback to the on-scene Commander

Prepared aircraft for at-sea rescue off Ireland coast enabling helicopter in-flight refuel, ultimately saved life

Administered digital technical document setup, mitigating a two-year-long problem between 3 agencies

Created SharePoint website, delivered customer one-stop for all Quality Assurance resources

Operations Manager (Production and Intermediate Avionics) July 2003 to December 2007

n

Oversaw repair of a NASA aircraft maintenance conducting cosmic dust research in the United Kingdom

Improved quality metrics 33%, achieved 100% pass rate on next 52 evaluations, maintained quality levels

Directed maintenance for Danish aircraft, allowing North Atlantic Treaty Organization medical evacuation

nAdministered Customer College program in Keflavik, Iceland, achieving training for 94% of personnel

Project lead for promotion and induction ceremony, provided leadership and direction for new leaders

Rallied team to fix a United States Aircraft in only 45 minutes and performed alert against Russian Bomber

Oversaw aircraft maintenance on Operations Iraqi Freedom mission and completed work in only 72 hours

Aircraft Maintenance Supervisor (Specialist Leader) August 1989 to July 2003

n

Global experience; flawlessly managed tanker aircraft maintenance to serve as the Icelandic Defense Force

Performed aircraft avionics maintenance, enabling aircraft to complete joint service exercise in Australia

Managed convergence of 21 people from 3 diverse functional backgrounds into a cohesive team in Japan

Routinely called upon for quality of work, served on an aircraft maintenance evaluation team in South Korea

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Lee Botts

Lee Botts

Directly influenced organization’s success, provided logistical support and technical research while in Guam

Managed Hillary Clinton’s aircraft during a visit to Panama, Central America, lauded as best service received

Employed for high-risk mission to restore freedom of the American Embassy in Peru, efforts ensured 100%

aircraft reliability rate

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Lee Botts

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