Customer Service Accounting
Resume:
ANGELA HILL
CLEVELAND, OH **137 1320
*.********@*****.***
CAREER OBJECTIVE
Recent graduate with excellent analytical, organizational, and communication skills, I am seeking a
position in the Accounting field where I can to utilize my degree and obtain practical experience in the
accounting field.
EDUCATION
University of Phoenix Graduated December 2012
Bachelor of Science Accounting
Cum Laude Honors
UH 3605 Warrensville Center Road Shaker Heights, Ohio 44122 July – September
Externship
Over the summer I had the opportunity to extern at University Hospital - Management Services Center
where I performed multiple tasks which supported the audit team. Assisting in the completion of
financial and operational audit assignments, I obtain hands-on experience using risk assessments, audit
programs, and reviews; I observed the process of testing policies, procedures and controls and how they
help to identify opportunities for improvement. I also gained extensive experience using data cleansing
techniques, Excel pivot table and formulas.
EMPLOYMENT EXPERIENCE
AAA East Central 5700 Brecksville Road Independence, Ohio 44131 June 1987 -Current
www.aaa.com
Dispatcher
Evaluating and prioritizing incoming telephone calls as a dispatcher my job is to communicate
effectively with various callers, obtain complete information, and determine the urgency of a situation
while simultaneously maintaining close contact field units and open communication with department
employees.
Handling challenging calls in a fast paced environment I am one of the company's primary mentor and
trainer of both new and established employees. I recently exceeded performance benchmarks in all
areas on my last review. I was officially commended for enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in evaluations. Always volunteering for focus groups and customers
service class I am open to learning new ways to enhance my customer service skills and improve
productivity.
Activities
Volunteered for pledge drive for WVIZ/PBS where I answered telephones and took pledges from callers.
I also have volunteered for several fundraisers that benefited the Maple Heights football team.
COMPUTER SKILLS
Campana and D2000 are software used to assist in dispatching roadside calls, manage drivers, and
giving an overview of how efficient the business is running. Also, Excel, Word, PowerPoint, Outlook,
and Oracle.
Reference
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