Human Resources Manager

VICTOR C. ARNSTEIN, SPHR

*** **** ***. • Farmington, Arkansas 72730

260-***-**** • **************@*****.***

March 14, 2014 COVER LETTER

Dear Human Resource and Business Professionals’:

A recognized Human Resources and Operations professional specializing in attracting,

developing, motivating, retaining, and managing top performing employees. I have

served as a strategic business partner to multimillion-dollar manufacturers in order to

build, retain, and continuously develop world-class organizations. I have the ability to

quickly identify opportunities to maximize productivity, efficiency, and collaboration,

while minimizing cost gaps and risks.

- Diverse Career Ladder: Sales/Marketing > Operations Management > Human

Resources Management (Organized and Union Free).

- Diverse Geographic History: N.Y. STATE > OKINAWA JAPAN > SOUTH FLORIDA >

INDIANA > ARKANSAS

- Human Resources & Operational positions : Human Resources/Labor Relations

Manager, Human Resources Manager and Human Resources Business Partner.

Production Manager, Manufacturing Manager, Supervisor and Foundry General Labor.

- Resolved a heated 6-month Union strike. Negotiations experience is First and Second

Chair.

- Safeguarded company from +$400K in labor costs by negotiating a wage freeze and

benefits restructuring with Union; reported in all media at time.

- Minimized worker compensation fraud, waste, and abuse, which led to $500K in total

savings, by identifying "best practice" oversight, investigation, and medical

management.

- Honored and recognized for diversity and inclusion by receiving the NAACP's

"Corporate Award."

- Drove delivery of record annual profit with +$60M in sales and $12M in operating

profit. Boosted productivity by 27% while reducing labor costs to 3% of sales,

eliminating non-value-added tasks.

- Improved on-time delivery to 98%, leveraging Lean systems to increase annual sales

by $20M

- Averted 2 Union organizing events; successfully maintained union-free status.

- Recouped and saved a forecasted +$100K in overcharged worker compensation

costs, conducting in-depth audit and investigation into claims, charges, and payments;

resulted in implementation of new administrative claims process and billing system.

- Developed an organizational restructuring resulting in a vertically integrated reporting

and accountability performance management system.

- Certified Senior Professional in Human Resources (SPHR) 1-2012

Confident in my ability to enhance your organization as well, I am enclosing my resume,

which contains more detailed information on my professional history. Thank you for your

time, and I look forward to your reply.

Sincerely,

Victor C. Arnstein, SPHR

VICTOR C. ARNSTEIN, SPHR

495 Iris Ave. • Farmington, Arkansas 72730

260-***-**** • **************@*****.***

HUMAN RESOURCES & OPERATIONS PROFESSIONAL

Business savvy Human Resources and Operations Management professional specializing in

attracting, developing, motivating, retaining, and managing top performing employees on all levels

to create centers of excellence on leading edge of industry. Demonstrated expertise in all facets of

HR in Organized Labor Relations and Union Free environments building positive group dynamics,

understanding and agreements between corporate, managerial, and labor segments.

SUPERIOR INDUSTRIES INTL., Fayetteville AR • July 2012 – Dec. 2013

Human Resources Manager/Business Partner

Managing an employee population of 1200. Working in partnership with the VP of Midwest

Operations & Dir. of Operations to identify business goals, issues, and areas for improvement.

Championed leading initiatives to drive improvements; such as: Turnover and On-Boarding -

Policy or Practice Modifications - Culture Changes - Management behavior (accountability,

leadership style, departmental relationship building). Assessed management skills and created

appropriate action plans to attract, grow, or replace talent as needed. Developed a “Continuous

Improvement Team” trained in Lean Sigma. Managed employee relations and ensured

compliance with labor laws. Acted as the change agent and manager of organizational culture.

Achievements:

• Launched various employee engagement meetings for 1200+ employees.

• Mitigated expenses with contingent workforce with reduced wages if retention was a week

or less; saving $57,200 annually.

• Launched a series of employee acknowledgment activities, such as: Employee of the

Month and “Spotlight Employees”.

• Facilitated “Employee Roundtable Meetings/Birthday Lunches” to engage employees and

have mutually participative business dialogue.

• Used all of the above to deploy an “Action Item Database” utilizing Microsoft Access to

track suggestions and assign project champions/completion dates. Lean Triangle.

• Identified and facilitated policy modifications.

• “Top Graded” skill levels in key positions and “flattened” managerial reporting structure.

• Delivered quantifiable solutions in a highly matrix reporting system

• Reorganized departmental staffing to facilitate a "Flex Staff" that could meet various

capacity demands.

• Initiated “RIF” in progress; headcount now below 700.

EAGLE HR CONSULTATIONS LLC, Ft. Wayne IN Area • 8/2010 – 7/2012

Principal Consultant

Seeking opportunities while remaining in Ft. Wayne for family reasons - Certified SPHR 1/2012

METAL TECHNOLOGIES AUBURN LLC, Auburn, Indiana • 7/2005 – 2/2010

Manufacturer of gray and ductile iron casting with 240,000 sq. ft. facility and ~200 non-union

employees; division of a $500M foundry corporation.

Human Resources Manager

Established and managed all aspects of a functional HR Office for a newly acquired facility with

focus on maintaining a Union-Free environment through competitiveness of compensation,

industry leadership in employee development, and compliance with local and federal laws;

included, but was not limited to, recruitment, training, employee relations, employee retention,

compensation analysis, benefits administration, communication, and morale building. Played

active role in developing and implementing structured interview process for +1,000 hourly

applicants in order to net best ~125 hourly employees. Served as consultant and partner to VP of

HR to provide support to management and employees with emphasis on talent acquisition and

retention, performance management, on-boarding, diversity and inclusion, mentoring, college

relationships, change management, leadership development, training, progression planning, and

process and team consulting and facilitation. Acted as escalation point for employees and

managers regarding all HR related issues such as pay, benefits, professional development, and

job classification. Updated processes, policies, and practices with HR colleagues. Partnered with

senior leaders to develop and implement people strategies in support of business and

organizational strategies.

Achievements:

• Lowered high rate of employee turnover, and reduced 1st week “walk-offs” by 90%, co-

developing “Ideal Attribute Survey” with 3rd party to help identify applicants able to handle

heavy industrial work. Developed a “Facility Training Matrix System.”

VICTOR C. ARNSTEIN, SPHR

495 Iris Ave. • Fayetteville, Arkansas 72730

260-***-**** • **************@*****.***

• Page 2•

• Averted 2 Union organizing events, by conducting organization-wide “Union Free Benefit”

training meetings; successfully maintained union-free status.

• Recouped and saved forecasted +$100K in overcharged workers’ compensation costs,

conducting in-depth audit and investigation into claims, charges, and payments; resulted in

implementation of new administrative claims process and billing system.

• Saved ~$375K associated with Employee Health Insurance Benefit Load and Worker

Compensation costs utilizing contingent employees during low and high-peak capacity

demands by interviewing, selecting, and negotiating 4-year flat rate contingent labor contracts

with 4 providers.

• Implemented a Plant Level Succession Plan for management and a certified DOL

Apprenticeship program for skilled trades.

SPX CONTECH, Pierceton, Indiana • 2/2002 – 7/2005

$65M non-union aluminum die casting and integrated CNC machining facility serving automotive

market.

Manufacturing & Materials Manager

Coordinated, trained, scheduled, motivated, led, and provided career development assistance for

80 employees in 3-shift operation; involved directing production and materials flow from Heat

Treating through CNC Machining to ensure all profit, productivity, time, and morale goals were

met or exceeded with minimal product loss. Provided total leadership in attainment of all safety,

quality, cost, production, and compliance goals. Served as key interface with other organizations

and vendors. Played an active role in strategic planning and profit planning for site. Oversaw

“Supply Chain” management.

Achievements:

• Improved on-time delivery to 98%, leveraging Lean systems such as implementing highly

visible Kan Ban style system and Value Stream Mapping; increased annual sales by $20M

over 2 years.

• Drove delivery of record annual profit with +$60M in sales and $12M in operating profit,

establishing “Employee Cell Productivity Teams.”

• Boosted productivity by 27% while reducing labor costs to 3% of sales, eliminating non-value-

added tasks, and posting daily rates, goals, and reporting at work cells.

• Managed erratic inventory write-offs to a record low by developing a 5S based daily inventory

accounting process; received formal recognition, and process was added to Plant

Management Succession Planning.

• Increased transferable knowledge, up-times, and morale, developing an incentive program

with Production, Engineering, and Maintenance to teach all equipment operators a proactive

collaborative approach to problem solving when equipment was under-performing or down.

AUBURN FOUNDRY, Auburn, Indiana • 2/1994 – 1/2002

Independent privately held $300M manufacturer of gray iron castings with organized GMP Union

labor.

HR & Labor Relations Manager / Cross trained in various Operational positions:

Departmental Supervision & Production Manager.

Oversaw and led all HR functions on behalf of company President for 675+ organized employees

in 2 facilities; included, but was not limited to, labor relations, contract negotiations, contract

administration, grievance resolutions, arbitrations, disciplinary actions, training, and plant security.

Interpreted and administered terms of Collective Bargaining Agreement and SUB agreements for

all levels of management. Advised management on all HR related policies, procedures, and

guidelines. Coached “Senior” Management and “Middle” Management on “positive outcome”

grievance management initiatives. Influenced Union leadership to maintain positive labor relations

through a “Collaborative Bargaining Style” versus “Distributive Bargaining.” Coached and

developed HR Generalists and other direct reports on driving effective business relationships with

Supervisory Manufacturing Management and Union staff members. Regularly met with senior

corporate management and external legal counsel on labor strategies, goals and objectives to

implement sound strategic initiatives

Achievements:

• Resolved a heated 6-month Union strike. Successfully negotiating with Union to accept the

company’s original offer. Leveraged experience working from my first hand “Operations

Management” experience relating the realistic interaction of labor/management relations.

Experienced “First and “Second Chair” negotiator.

VICTOR C. ARNSTEIN, SPHR

495 Iris Ave. • Fayetteville, Arkansas 72730

260-***-**** • **************@*****.***

• Page 3•

• Honored with NAACP’s “Corporate Award” for personal collaboration and regular meetings to

help develop the most diverse workforce possible.

• Held monthly meetings with the Mid-West Vice President of the GMP Union to effect

“Collaborative” negotiations and grievance resolution style of dialogue.

• Safeguarded company from +$400K in labor costs, personally negotiating wage freeze and

benefits restructuring with Union; reported in all media at time.

• Handpicked by company President as Legal Company Advocate; played active role in criminal

prosecutions, EEOC mediations and law suits. Served as Lead Grievance Negotiator and

Arbitration advocate; achieved 86% successful arbitration rulings rate for company.

• Minimized fraud, waste, and abuse, which led to $500K in total savings by leading a 2-year

initiative to reduce worker compensation expenses including identifying “best practices” of

worker compensation oversight, investigation, and medical treatment providers. Reported

progress directly to the President and CEO.

EDUCATION

Bachelor of Science: Business Management / Administration & Human Resources

Management

(Magna cum Laude)

Indiana Institute of Technology, Fort Wayne, Indiana

ACCREDIATIONS~CERTIFICATIONS

SENIOR PROFESSIONAL IN HUMAN RESOURCES (SPHR) - by the Society for Human

Resources Management

HR MANAGEMENT LEARNING SYSTEM - by the Society for Human Resources Management

LEAN SYSTEMS - Center for Manufacturing- University of Kentucky

OSHA 10-HOUR COURSE – Indiana OSHA

PRESENTING ARBITRATIONS - by Baker & Daniels LLP

CONDUCTING EEOC ON-SITE AUDITS/INVESTIGATIONS - by Baker & Daniels LLP

LABOR RELATIONS - by Baker & Daniels LLP

CONDUCTING TITLE VII INVESTIGATIONS – by Baker & Daniels LLP

COACHING & COMMUNICATING FOR TEAM DEVELOPMENT - Indiana University

MANAGEMENT OF CHANGE - Indiana University

EEOC TECHNICAL ASSISTANCE PROGRAM - EEOC Certificate of Training 7/2013

LEAN SIX SIGMA EXECUTIVE/CHAMPION TRAINING - Northwest Arkansas Community

College, Certificate of Completion - March 2013

Contact this candidate