Sales Customer Service

Olivia Rubano

*** *** * #**

NY, NY *****

Phone: 646-***-****

Email: ************@*****.***

Education

University of Akron, Akron, OH

BA in Dance, May 2007

Skills

. Language: Moderate Spanish

. Computer: Moderate typing skills, telephone skills, creative writing

skills, office equipment knowledge, PC and Mac literate, Microsoft

Word, Excel, Power Point, Microsoft Outlook, various POS systems,

Retail Pro

Experience

Quiksilver Times Square NY, NY

Sales Supervisor, 2013-2014

. Trained, motivated, and developed a team of sales associates for

sucess in proper sales techniques, sales floor etiquette,

standards, fitting rooms, and cash wrap knowledge.

. Managed and ran the sales floor and store operations including but

not limited to: opening/closing store, opening/closing cash

registers, delegated tasks and responsibilities to sales associates,

giving amazing customer service, tracked and recorded daily and

hourly sales goals/KPI's and encouraged the sales team to achieve

those goals, utilized loss prevention policies and procedures,

composed corporate emails, etc.

. Lead by example as a motivational cheerleader and mentor for the

sales team by creating a positive and supportive environment that

helped them to grow in their roles as a successful and important

member of the Quiksilver family.

Tous at Bloomingdales NY, NY

Shop Manager -2012- 2013

. Sold an assortment of fine jewelry while creating a personalized,

memorable shopping experience for customers.

. Merchandised jewelry displays and personally selected specific

collections to target the Bloomingdales client.

. Personally handled customer orders and processed incoming shipments

Accessorize NY, NY

Floor Manager, 2011

. Sold a wide variety of accessories including costume jewelry, hair

accessories, bags, wallets, sunglasses, hats, and beach essentials.

. Managed and ran many aspects of the boutique such as opening and

closing, counting registers, processing shipments, maintaining window

displays, assisting in floor moves, training new hires.

. Displayed high quality customer service.

Diesel NY, NY

Full Time Fashion Associate, 2008-2011

. Sold women's, men's, and children's Diesel fashion apparel, denim, and

accessories including watches, jewelry, shoes and leather goods while

achieving weekly sales goals and maintaining an active client book.

. Delegated authority to other sales associates such as assigning them

duties and projects.

. Did morning and nightly inventory counts of all merchandise while

replenishing stock as needed.

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