Customer Service Operator

Kay Lynn Fears

**** ******** ***., *******, **., 64133 336-***-****

*************@*******.***

Career Summary

A pleasant and skillful receptionist who can conduct office duties with

patience and efficiency and has over 20 years of customer service

experience. Consulted with customers to identify and resolve their

concerns. A multi-tasking team player who can train employees.

. Clerical Duties . Microsoft Office . Copy, Fax &

Scanning

. Switchboard Operator . Problem solving . Fulfillment

. Download & Upload Files . Positive . Supervisor

Altitude

Career History

Preschool and Substitute Teaching

Laurel Oaks Children Center, High Point, NC

Thomasville City Schools, Thomasville, NC

09/2007-12/2012

Followed classroom teacher's agenda for each day. Assisted students with

their assignments.

DocuTech Operator/Trainer

Indox Services, St. Louis, MO

09/2001-03/2007

Ran Xerox copy machines for all in-house jobs at MasterCard (MC)

Headquarters. Including, billing statements for customers and banks. Used

other office machines as required.

. Illustrated and wrote training manual for the MC Copy Center. This

manual was used for copy center training for over 5 years

. Cross-trained 4+ co-workers and 15+ temporary workers to meet

project needs

. Awarded Employee of the Month twice in one year for dedication and

workplace improvement

Volunteer Humanitarian Service and School

West Virginia and Virginia

07/1997-01/2000

Supervisor, Customer Service Specialist and DocuTech Operator

03/1993-06/1997

Kinko's, St. Louis, MO

Our motto was 110% Customer Service. Worked with customers to resolve

problems and obtain desired results

. Supervised a shift of 5 employees to work accurately and

meet deadlines

. Awarded Employee of the Month for dedication and workplace

improvement

Education

Associates of Art Degree

Three Rivers Community College, Poplar Bluff, MO

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