Customer Service Sales Representative
Resume:
LEAH DOZ
OBJECTIVE
To obtain a part-time position as a transcriber or data entry clerk.
QUALIFICATIONS
• Outstanding communication and analytical thinking skills from various
administrative, clerical, and customer service-based experience
• Detail-oriented, fast-paced worker with high accuracy and work ethic standards
• Ability to work under a deadline independently and in a group setting
• Post-secondary graduate and completion of Capilano University English courses
EXPERIENCE
Logging and coding interviews for FIXT Point Theatre Company, 2014
• Verbatim dictation of interviews of people from diverse backgrounds, age groups,
including English as a second language interviewees
• Accurately logging and matching time codes with content from interviews
• Categorizing interview material
• Working efficiently independently and in groups
Minutes Secretary for Artists’ Health Alliance, 2012-2013
• Excellent listening skills and detailed dictation of minutes from committee meetings
for distribution to committee and board
Telephone Sales Representative for Toronto Symphony Orchestra, 2011
• Outstanding sales representative to past patrons for subscription or renewal
purchases using exceptional listening skills and intuiting customer’s unique needs
• Accurately coding calls and making clear notes
• Assisting customer in concert selection and subscription packages appropriate to
their needs and availability
• Encouraging Toronto Symphony Orchestra donations
Essay Typing for University of Montreal and McGill University Students, 2007-2010
• Exceptional grammar accuracy and proofreading skills
• Working under extreme deadlines
Administrative Assistant and Sales Representative for Brand-U Identities, 2006-2007
• Top seller amongst sales representatives selling custom personal brands, valued at
$10 000 and over, to realtors via telephone cold-calling and pre-arranged meetings
• Assistant to principal owner with administrative and personal duties including
scheduling meetings, booking transportation and photographers, liaising between
the creative department and external printing services
• Maintaining the company’s realtor database with updated call logs
• Training new representatives in telephone sales and use of the company’s database
• Exceptional telephone and in-person customer service skills ensuring client’s
comfort through the entire brand development, often lasting several months
• Maintaining a professional appearance and building connections with the
Vancouver real estate community for future business at trade shows and municipal
events
Contract Receptionist for DTM Systems, 2006
• Fast-paced switchboard operations; mail distribution; greeting visitors; scheduling
meetings
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