Administrative Assistant Customer Service

Leticia Catino

*************@*****.***

702-***-**** home

702-***-**** cell

Functional Provide advanced level administrative support by conducting research, preparing reports,

summary handling information requests, and performing clerical functions such as preparing

Personal correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Characteristic Upbeat and positive attitude, commitment to winning results, energetic, self motivated, focus driven

and sensitivity to the business practices.

Languages Fluent in English and Spanish, read, write and comprehension. Some Portuguese and

Computer Italian.

Skills Computer skills: Microsoft Word, Excel, SharePoint, PowerPoint, Lotus Notes, Internet,

Access, Microsoft Outlook, DIRS (document information records system), Banner, Cool

Share database.

Employment 9/16/13 to Present Infinity Hospice Care Las Vegas, NV

Administrative Assistant and Front Lobby Receptionist

Assist with payroll, all invoicing, check supply inventory and place order of office supplies

for Las Vegas and Pahrump. Administer and evaluate all new hire document and training

tests for all RN’s and CNA’s. Do the On Call Calendar monthly for all personnel. Set up and

take down projector for all meetings. UPS and Fed EX packages for pick up and deliver.

Take on assignments from various managers or Executives. Track all orders placed, take

pictures, and make badges for new hires. Roll over phones at night and morning.

Professionally greet and meet all those that enter the lobby. Answer all incoming calls,

route all incoming calls to the appropriate departments, or personnel. Calls may vary 65 or

more daily. Check company contracts and folders for expired business licenses, contracts,

and expired liability insurances.

Give out applications, review and route, set up interviews, check on all references

provided, and keep Excel spreadsheet on all applicants. Send out company letters to

applicants.

9/27/2010 to 5/30/13 The Eastridge Group at NV Energy (temping) Las Vegas, NV

Administrative Assistant - Contract Assignment

Perform a variety of clerical, secretarial and administrative support duties such as

maintaining records and files; composing and editing correspondence; data entry; office

management, heavy calendar and scheduling for project management team meetings.

Make travel arrangements along with expense reports, Work with contractors and expedite

contractor expense reports and invoicing. Govern all Contingent Worker forms (new

badges, terminations, software databases) to remain active and update as expiration date

is due. Checking out IT equipment, setting up IT equipment in meeting rooms and all other

meeting preparations including catering, taking minutes, transcribe, order supplies as

necessary. Record keeping and file organization. Ensuring that record keeping adheres to

compliance standards. Calendaring scheduling in Outlook, to include Live Meetings and

Conference Calling or WebEx. MS Word / Excel basic desktop application. Strong

Organization and communication skills. Professional disposition, with confidentiality

according to business practices.

3/2009 to 9/27/2010 Laid Off

6/2006 to 3/2009 Bechtel National SAIC Las Vegas, NV

Administrative Assistant

Provided office administration support to senior project managers, supervisors, project

engineers, and department personnel within the Repository Project Management of

Nuclear Facilities Department. Receive and screen calls, keep files current proprietary

and booked conference rooms/luncheons, reviewed and prioritized emails, make travel

arrangements, coordinated requests for equipment, and set up national video

teleconferences. Coordinate in-house classes for all personnel, and keep files current of

classes taken, Assist staff with any office procedures, timecard proxy for over 30

employees. In addition to those duties I also worked as a Records Coordinator for which I

prepared and processed documents, assisted with the preparation and submittal of

records and packages to Document Control. Processed privileged letters and

documentation according to procedures as specified by the U. S. Department of Energy.

Prepared presentations and spreadsheets according to the Bechtel standards.

Compiled, transcribed, and distributed meeting minutes. Created, edited and proofread

correspondence. Opened, sorted, and distributed incoming correspondence and faxes.

Performed general office duties such as ordering office supplies, and performing basic

bookkeeping, travel arrangements, conference call meetings. Performed data entry,

located and retrieved information based on requests from managers. Updated

Organizational charts for headcount accuracy, and kept confidential employee records

up to date. Organized and executed department picnic luncheons, and special events.

Served as an active member in the Emergency Response Team and Zero Accident

Philosophy (ZAP) Campaign. Also assisted with Human Resources duties as required.

Confidential employee files.

3/2006 to 5/2006 Millennium Staffing – Harrah’s Entertainment Inc. Las Vegas, NV

Administrative Assistant - Contract Assignment

Supported the Design and Construction Department. Duties included drawings and design

of projects for consultants and project coordinators. Assisted in all special projects

worldwide thru Corporate Harrah’s. Worked with finance on all purchase orders,

followed up with vendors on all PO’s. Kept account information current and initiated

monthly reports based on project list information for various Harrah’s projects such as

Bally’s, Flamingo, Paris, Caesar’s, and Harrah’s worldwide. Kept current records on

spending and assured that project spending remained within budget. Contract Award

Request for contractor winning bid, kept property and project title information current.

Worked with Excel Spreadsheets, Word Documents, and PowerPoint for presentations on

a daily basis.

6/2005 to 12/2005 Power Staffing – BECHTEL SAIC Las Vegas, NV

Executive Assistant for CFO – Contract Assignment

Assisted the CFO with the day to day administrative duties. Responded to urgent requests

from upper level management. Experienced in interfacing with the U.S.DOE. Responsible

for complex letter writing and document formatting according to government specifications.

Displayed mature and independent judgment when handling sensitive material. Received

and distributed all incoming correspondence for mail delivery. When needed, I would

assist the Administrator of Travel, Accounts Payable, Procurements Buyers/Managers,

Records Coordinator, Facility Operations Manager, and Bechtel Chief Financial Officer.

09/2/1999 to 5/12/2003Torrex Equipment Corporation Livermore CA

Executive Administration Assistant

Placed and tacked all purchase orders, preformed customer follow ups, scheduled vendor

and sub contractor meetings, followed up on internal and external customer requisitions,

and all performed all daily office functions. Called vendors daily for updates and pricing.

Kept a daily inventory of supplies. Set up executive business meetings and luncheons for

Directors and Office Managers. Provided excellent customer service skills. Tracked all

expendables, collected data and orchestrated professional reports for management.

Worked on various software including MRP, Excel, Microsoft Word, Internet, and

PowerPoint. Supported General Manager, e-mails, screened calls; maintained calendar,

travel, expense reports. Meet and greet customers and answer multiple phone lines and

direct incoming calls.

1/2/1989 to 08/09/1999 Applied Materials Santa Clara, Ca.

Operations Supervisor –Clean Room- Technical

Engineering Services Operations Supervisor. Customer service organization of

equipment manufacturing company. Hire and fire duties of an Operations Manager.

Interviewed candidates for employment opportunities. Coordinated all interview session

along with Human Resources. Team player and a motivator. Operation Manager duties

included: Purchasing of all equipment for lab department use. Vendor qualification for

proper use of equipment bought. Wrote all Purchase Orders for Building 2 Operations.

Gathered required signatures for multi-million dollar purchases, routed Purchase Orders

for Purchasing Department. Computer tracked all purchases and deliveries, follow up for

deliveries and any back orders. Reported on all activity and spending justifications.

Directly supervised personnel of 10, and insured all lab and office data and

administrative duties of such individuals were accurate and completed in timely fashion.

Prepared all Purchase Orders for Operations Department.

Executive Department Assistant

Comprehensive knowledge of supervisory office management to technical professionals.

Handled all chemical ordering with various chemical companies and set up my own

purchasing and record keeping for accounting. Working knowledge of material storage and

handling equipment. Knowledge and understanding of field purchasing functions.

Maintained accurate Accounting data paid my own invoices for chemical ordering, all

equipment repairs, lab ware orders, and clean room supplies and stayed within yearly

budget. Approved for payment on all work orders, invoices and miscellaneous items.

Accurate records were a MUST for all 4 buildings under my supervision. Provided written

justifications on all buying and spending during budget meetings and forecast spending for

the coming year. Gave written employee reviews to 10 chem. Lab technicians reporting

directly to me. Assisted Safety Engineer with writing wet lab safety manuals and gave

effective wet lab training classes. Directly supervised a staff of 10, indirectly around 200

people.

Partment

Awards SEM of the Year Award, and Building Two Operations And Facilities Awards

received

Certificates Certificate of Appreciation Award, front cover of KIPLINGERS BUSINESS MAGAZINE

Recognition at Semi-Con West Tradeshow, Moscone Center San Francisco, Ca.

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