Customer Service Manager
Resume:
RESUME
NAME : SUNIL .V.K. NAIR.
DATE OF BIRTH : 01/05/1968.
AGE : 45yrs
ADDRESS : **/****, **********,
WATERFRONT ENCLAVE,
ROAD, CHILAVANOOR,
ELAMKULAM, KOCHI,
KERALA .682020. INDIA.
MOBILE NUMBERS
E-MAIL : ************@*****.***.
: *************@**********.***
FATHER’S NAME : SHRI. A.V.K. NAIR.
: RETIRED AS A VERY SENIOR
OCCUPATION
MANAGER FROM A NATION-
ALISED BANK.
EDUCATIONAL
QUALIFICATION
: B.A. (MODERN POLITICAL SCEINCE)
COMPUTER KNOWLEDGE
OPERATING SYSTEM : DOS, WINDOWS.
LANGUAGES : BASIC,C
KNOWLEDGE OF : HTML.
EMPLOYMENT EXPERIENCE.
PERIOD :SINCE 2009 2013
ORGANISATION : HARBOUR VIEW RESIDENCY
DESIGNATION : SALES MANAGER
SUMMARY : Nature of work is to bring business
to the hotel thoruogh travel agents &
corporates.
Reason for leaving : for better career growth.
PERIOD : 1990 1991.
ORGANISATION : HOTEL TRIDENT CHENNAI
( FORMERLY OBEROI GROUP
OF HOTELS)
DESIGNATION : TRAVEL DESK INCHARGE.
SUMMARY: The job was to arrange cars to pickup guests from
Airport to the hotel, and also for other purposes. In short provide
good service to guests. The travel company was New bharat Travels.
REASON FOR LEAVING : The Company had a one year contract.
PERIOD : 1997 2000.
ORGANISATION : HOTEL DWARAKA.
DESIGNATION : MARKETING OFFICER.
SUMMARY: I joined as a Front office assistant. After six months the
management entrusted me with job of marketing. And also bring in good
business for the hotel. I used to be in touch with the travel and tour people,
I am still in touch with travel and tour people, some of then who have their
own resorts.
PERIOD : 1991 1993.
ORGANISATION : BETTER LABEL M.F.G.COMPANY PVT.LTD.
DESIGNATION : SALES EXECUTIVE.
SUMMARY: The Company was manufacturing of sticker labels, mass
mailing labels, computer labels, packaging labels, and also was into selling of
labeler label machines. The company was based in Chennai.
REASON FOR LEAVING: To look for better Opportunities.
The gap of three years .I. e., from 1993 to 1996 was utilized for completing
my degree from a reputed institute and University in Kerala through
distance learning program while I was in Chennai.
PERIOD : 2000 2004
ORGANISATION : METHODS.INC (AUTHORISED DISTRIBUTOR
OF KENWOO INDUSTRIES JAPAN).
DESIGNATION : TEAM LEADER.
SUMMARY : The Company was into the distribution and marketing of
Car accessories like remote locking and security system, “AUTOCOP”, and
other items like leather seat covers(fine quality), Teflon Coating, etc. I was
heading a group of 20 sales executives. I used to motivate them to get orders
for the company. Attending customer grievances also was one of the fortes.
PERIOD : 05/12/05 30/07/06.
ORGANISATION : HSBC, HDPI.
DESIGNATION : CUSTOMER SERVICE.
SUMMARY : I was taking care of UK banking on
the internet and processing the same for UK customers. The process
later transformed into SEMI Voice Process. I was answering the call
to UK customers about their queries. Later on I was with the call
Center division full time.
ORGANISATION : 24/7 CALL CENTER (FOR DISH
NETWORK)
DESIGNATION : ADMINISTRATIVE OFFICER
SUMMARY : My job was to take care of office
Administration, staff transportation, also take care of the requirements of
new employees, arrange their accommodation and transport, also take care
that they reach on time.
OBJECTIVE : To Work hard and honestly in a reputed
Firm and grow along with the firm.
LANGUAGE PROFICIENCY
SPEAK : ENGLISH, HINDI, MALAYALAM, TAMIL
READ : ENGLISH, HINDI.
WRITE : ENGLISH, HINDI.
SUNIL NAIR
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