Service Assistant

Brian R. Henderson

**** ******* *** ********, ******** 22712

*********.*******@*****.***

571-***-**** (cell)

PROFILE

•Highly motivated, articulate

•Strong analytical, technical, and writing skills

•Well organized, able to work in a team setting or independently

OPERATING SYSTEMS/APPLICATIONS

Windows 2000, NT, XP, Macintosh platforms, MS Office, MS Word, MS PowerPoint, Adobe Acrobat, HTML,

Explorer

PROFESSIONAL HISTORY

Internal Revenue Service (via ServiceSource, Inc.) October 2010-Present

Contracted to the Internal Revenue Service as a Mail Clerk II. Responsible for delivering accountable mail

(which includes, but is not limited to, certified envelopes, boxes and flat packages delivered via UPS, FedEx, etc.)

and tracking their delivery through the use of a handheld electronic device. Other duties include delivering

regular mail on one of five pre-set routes, processing and delivering courier mail mainly consisting of documents,

and occasionally delivering newspapers.

Department of Housing and Urban Development (via ServiceSource, Inc.) Nov. 2007-October 2010

Contracted to the Department of Housing and Urban Development (HUD) to operate the HUD Locator, a

switchboard service containing names of employees, offices within the Department HQ and numbers to other

HUD offices within the United States. Responsible for transferring callers to other offices and/or people within

HUD Headquarters; when transfer is not appropriate, responsible for determining caller’s needs and locating

contact information to assist caller in resolving their issue. Additional duties include occasionally functioning in a

supervisory capacity at the Fairfax County Government Center Mailroom, overseeing the duties of five

individuals and tracking their work hours. Recently won a Service Excellence Award for work performed at

HUD.

St. Brigid of the Gaels Independent Catholic Church, Fairfax, VA 2000-Present

Assistant to the Pastor: administrative tasks, maintenance of the parish LAN (CISCO and Netscape routers and

firewalls; cable broadband) and websites, troubleshooting network problem reports and handling all connectivity

issues; assisting with HTML coding tasks, maintenance of web files and researching for site content. Aiding with

weekly set-up for services, interacting with parishioners in an office setting and assisting parish staff as needed

with various administrative and technological tasks.

IMS Government Solutions (IMSGS), Falls Church, VA Nov. 06; Jan. 07

January 2007: As a sub-contractor, assisted with the corporate presence at the TRICARE medical conference in

Washington, DC. Attended conference and helped with PR, by bringing interested parties to the IMS booth while

portraying the corporate mascot.

November 2006: As a sub-contractor, served as a member of the NOC Team and general office assistant.

Removed IT equipment from the various proprietary networks (laptops, CISCO computerized telephones, PCs)

and moved them to new offices, re-establishing and trouble-shooting all network connections and verifying that

colleagues were able to return promptly to all necessary tasks. Assisted with installment of new software

packages. Also helped maintain the office environment through various tasks, assisting senior administrative

personnel and the company ITSEC officer to generally increase office efficiency.

EDUCATION

BA History/Minor in IT, George Mason University, 2005

Introductory Oracle 11g SQL Course, Ex-USDA Graduate School, 2013

REFERENCES

Available upon request

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