Customer Service Insurance

Enola Williams

*** ****** ****

Stone Mountain, GA 30088

678-***-**** Cell

***************@*****.***

OBJECTIVE

To obtain a challenging position in Collections/Billing, utilizing my diverse skills in a progressive organization.

EXPERINECE

MedQuest Associates- Alpharetta, GA April 2013- October-2013

Post adjustment and write-offs to the accounts

Processes refunds to the correct party

Receiving a monthly report of new credit balance and investigates to resolves each account

EXPERINECE

UHG/ Care medic, Alpharetta, GA December 2011- February 2013

My Responsibilities include working all Medicaid accounts. Performed follow up

on all unpaid claims. I was responsible for checking the system looking for delayed payments. I identify problems on

claims, before being sent out to the insurance companies. I also have investigated system problems, pasting this

information on to the supervisor for correcting. I have done appeal’s, write-off and, check the web Porter to see if the

patient authorization numbers has been approved or still pending. Also checked the provider numbers Resubmit

corrected claims within a timely manner. Worked accounts ranging from $50.00 to $500k. worked from an aging

report.

HCA Patient Account Service, Norcross, GA December 2006- 2009

My Responsibilities included, while working Medicaid collections are. Billing accounts, and verifying claim status, I

have done appeal’s letters, to insure that the claims were appealed accurately for the most optimal reimbursement rates.

I responded to patients and insurance companies, by telephone or in writing within a timely manner. I have also

participated in in-bound out-bound calls, supported other team members and assisting them with their job duties if

necessary.

Accounts Receivable Specialist, Spine & Sacroiliac Specialist LLC, Atlanta GA, June 2004- 2005

I was responsible for billing and collections for Medicaid, Medicare, commercial workers comp and self-pay. For two

physician’s offices, who specialize in orthopedics spine surgery procedures. Which included a specialize billing for

injection on unilateral and bilateral spine procedures. I was responsible for doing payment postings, sending out

correspondence as needed for missing account information. I correct errors on patient accounts, Set up patients on

payment plans, an also prepared and submit clean claims to various insurance companies.

Accounts Receivable Supervisor, Southside Medical Center, Atlanta GA, November 2001- June 2004

Supervised and provide training to all work area staff. Timekeeper for all time cards in my designated work area, I

generated reports, work outstanding accounts, with a receivable balance for Medicaid. In Medicare I did commercial

and self-pay accounts, have done write-offs, charge-offs, bankruptcy, an appeals letters. I have obtained necessary

documentations when needed to submit to the insurance carriers, I Investigate and identify problems with account

payers. Also contact the responsible party to resolve delinquent accounts. Supported other team members by assisting

with their job duties if necessary.

Enola Williams

Skills:

Ms Office 95-08 word Florida Share System

SSI EDS

Excellent multi-tasker Customer Service Oriented

Excellent communication skills Windows Xp

Centricity

References: Furnished upon request.

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