Customer Service Accounts Payable

DONNA-MARIE CROLL

**** **** ******, ***.***

TORONTO, ONTARIO

M3L-2N4

416-***-**** OR 416-***-**** Email: *************@******.***

PROFILE

A proficient and detail oriented Customer Service Professional. Effective

problem solver and team player with a communicative, result oriented

approach. In the ever changing environment, enjoys challenges and adaptable

to changes.

COMPUTER AND OFFICE SKILLS

Windows'95, Word, Excel'97, Access, Microsoft Outlook,

Lotus Notes 6.5, Accpac (Simple Accounting), Accounts

Receivable/Payables, Financial Statements, Bank Reconciliation.

WORK EXPERIENCE

May 2011- Present- WINNERS MERCHANT INC. MISSISSAUGA ONT.

POSITION: Accounts Payable Data Entry

. Ensure all invoices and expenses are processed in a timely

manner

. Verify all invoices and expense charges are accurate

. Identifying errors and create chargeback when necessary

. Batch and processed invoices and expenses for payment

. Research and problem solving issues related to invoices,

purchase orders and expenses

. Train new Accounts Payable associates

Nov.00-Present- WINNERS MERCHANT INC. MISSISSAUGA ONT.

POSITION: Purchase Order Processor

. Accurately entered Purchase Order in PC10 system

. Maintained and organized file system of Purchase Order for

quick retrieval.

. Responded to and resolve Merchandise, Planning and DC

Associate Purchase Order inquires in a timely manner

. Provided support to Merchandising, Planning & the DC by

completing Fact Tags spreadsheets in a timely manner.

. Updated spreadsheets weekly to tract amount of Purchase

Orders entered into PC10

Aug.98-Oct.00- ZELLERS CANADA, BRAMPTON, ONT.

POSITION: Customer Service/Invoice Processing Analyst

. Processed all stores maintenance invoices

. Kept track of all stores maintenance expenses and capital

expenditures

. Reconciled stores maintenance G/L accounts

. Requested maintenance service for stores

. Responded to stores and vendors inquires

Donna Marie Work Experience Con't.

Jul.97-Aug.98 K-Mart CANADA BRAMPTON, ONT.

POSITION: Accounts Payable/Customer Service

. Investigated inaccuracies on vendors accounts based on

correspondents received.

. Prepared credit and debit note to reflect changes made on

vendors accounts

. Performed cheque run, batched and coded invoices

. Maintained good relationship with vendors

. Responded to inquires from Stores and Head Office

Associates

May 95-Jun.97 CANADA POST CORPORATION, TORONTO, ONT.

POSITION: Volume Clerk

. Provided percentage and average count for various mail

routes

. Organized misrouted mails by postal codes, types and

address

. Recorded postal station's daily volume of mail in data

base

Feb.94-Jun.94 BANK OF MONTREAL, TORONTO,ONT.

POSITION: Customer Service/Bank Teller Trainee

. Promoted special services while responding to customers

need and inquires

. Processed deposits, withdrawal, cash receipts and payments

. Purchased and sold local, foreign currencies and cheques

. Certified, sorted and filed cheques, statements and

customers accounts

. Assisted with processing of night deposits

EDUCATION

Sept.98-Oct.99 ARIANOX BUSINESS AND TECHNOLOGY COLLEGE

TORONTO, ONT.

Business Administration

Human Resource Management, Canadian Law, Business Principles

Marking and Sales, Manual, Financial and Computerized

Accounting

Feb.94-Jun.94 ADULT DAY SCHOOL, TORONTO, ONT.

Bank Teller Certificate

Co-operative Education, Four (4) Senior Business Credits

Jan.93-Sept.93 SENECA COLLEGE, TORONTO, ONT.

Microcomputer Accounting

Studied Manual, Financial and Computerized Accounting

Sept.88-Jan.91 GEORGE HARVEY COLLEGIATE, TORONTO, ONT.

Ontario Secondary School Diploma

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