Customer Service Sales
Resume:
SHALYN FORDE
***K foxfire place, Cockeysville, MD 21030 (H) 443-***-**** *************@***.***
Professional Summary
Organized, independent worker with strong time-management skills. Versatile professional
looking to transition into corporate business development from a career as a customer service
professional .
Skills
45 WPM typing speed Retail sales
Professional phone etiquette Customer-oriented
Articulate and well-spoken Active listening skills
Pleasant demeanor POS systems knowledge
Excellent communication skills Stocking
Computer literate Shipment processing
Social perceptiveness Inventory management
Adapt to diverse groups Opening and closing procedures
Exceptional customer service Cash register operations
Work History
Server 04/2013 to 08/2013
Firstwatch Daytime Cafe – Timonium, M D
Assigned patrons to tables suitable for their needs and according to rotation.
Answered telephone calls and responded to inquiries.
Cleaned and organized eating, service, and kitchen areas
Greeted each customer with friendly eye contact
Performed all transactions in a cordial, efficient and professional manner
Spoke with patrons to ensure satisfaction with food and service
Swept and scrubbed floors
Stocked, organized, and cleaned kitchens and cooking utensils
Took food orders and relayed orders to kitchens or serving counters
Trained new employees
Sales Associate 06/2011 to 03/2012
Kay Jewelers – T owson, M D
Assist costumers Achieve sales goals presented Meet standards presented Cleaning
duties.
Operated a cash register for cash, check and credit card transactions with 100%
accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Assistant Manager 09/2010 to 08/2012
Vacarro's Italian Pastry Shop – Hunt Valley, M D
Executed daily production lists and goals
Greeted each customer with friendly eye contact
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms
when necessary
Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing,
milkshake, or frozen custard machines
Stocked service stations with items such as ice, napkins, and straws
Stocked, organized, and cleaned kitchens and cooking utensils
Stored food in designated containers and storage areas to prevent spoilage
Trained new employees
Cleaned work areas, equipment, utensils, dishes, and silverware
Mopped floors and cleaned walk-in refrigerators and storage areas
Provided excellent customer service
Conducted inventory and restocked items throughout the day.
Verified amount of cash in the cash drawer against the day's receipts.
Model/Sales Rep 05/2010 to 04/2013
Abercrombie & Fitch – T owson, M D
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Operated a cash register for cash, check and credit card transactions with 100%
accuracy.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
Mentored new sales associates to contribute to the store's positive culture.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and
customers with respect and consideration.
Hostess 10/2009 to 05/2010
Greystone Grill – Hunt Valley, M D
Greet and seat guests Cleaning duties.
Set dining tables according to type of event and service standards.
Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff members.
Consistently offered professional, friendly and engaging service.
Provided excellent customer service
Presented menus to patrons and answered questions about menu items, making
recommendations upon request
Stocked service stations with items such as ice, napkins, and straws
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms
when necessary
Cashier 08/2005 to 10/2005
Rita's Italian Ice – Baltimore, M D
Cleaning Duties.
Greeted customers and provided excellent customer service.
Prepared fountain drinks and ice cream items.
E ducation
High School Diploma: Journalism, English 2009
Dulaney High School - Baltimore, M D
Dulaney Cross Country & Track team
Writer for school news paper
Journalism/ Mass Communications May 2011
CCBC Hunt Valley Extension Center - Hunt Valley, M D
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