Customer Service Assistant

Marcus Gooden

**** ***** **** - ******* ****, OK 73110

**********@*****.*** - 405-***-****

• Dedicated, service-focused professional seeking to transition into healthcare as a nursing assistant.

• Highly motivated to launch nursing career; future goals include education leading to NA certification and,

ultimately, an RN license.

• Reliable worker with the ability to quickly learn new concepts and skills.

• Backed by a solid work history, reputation as a team player and passion for helping others.

• Background includes experience caring for terminally ill cancer patient.

• Current on all immunizations (including tuberculosis and hepatitis B).

WORK EXPERIENCE

Certified Nursing Assistant

OU MEDICAL CENTER - Edmond, OK - May 2011 to August 2013

Vital signs, intake and output, bathing, feeding documentation

Certified Nursing Assistant

Denton State School - Denton, TX - June 2007 to February 2009

Denton, Texas

• Received "exemplary" and "exceed expectations" ratings on all performance reviews. Cited for excellence in

interpersonal communications, teamwork, customer service, flexibility and reliability.

• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Patient Care Technician

Oklahoma Department Of Mental Health And Substace Abuse Services - Oklahoma City, OK - October

2005 to May 2007

Assisted nurse and staff with all aspects of daily care, including bathing, feeding and dressing.

• Helped to ensure patient last year was as comfortable, dignified and enriching as possible.

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Certified Nursing Assistant

10/2005 - Present, Oklahoma City Oklahoma

• Learned the basics of assessing patient vital signs under the tutelage of home healthcare nurse.

• Assisted home nurse and hospice staff with all aspects of daily care, including bathing, feeding and dressing.

• Helped to ensure patient last year was as comfortable, dignified and enriching as possible.

EDUCATION

Millwood High School in General Study

Everest University online - Orlando, FL

2012 to 2016

SKILLS

Certifed Nursing Assistant, American Red Cross CPR

ADDITIONAL INFORMATION

SKILLS

• MS Word

• MS Excel

• MS Outlook

• Activities of Daily Living (ADL)

• Quality Patient Care

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