Customer Service Office

Henry Adams

** ****** **.

Feeding Hills, MA ****0

(413) 374 – 1194

******@******************.***

Education:

Springfield College, Springfield, MA

Bachelor of Science: History May 2013

Minor: Psychology

Related Coursework:

Cities & Communities Introduction to Statistics

Studies in History: Presidential Elections Contemporary Society

Environmental History Grammar & Usage

Research Projects:

Iraq War, Rationale for Invading

• Conducted Literature Review and Presented Findings to Class

Effects of European Settlers on the Environment and Native Inhabitants of North America

• Researched the colonization of America in regards to its effects on the environment

Work Experience:

Springfield College Post Office 2007-2013

• Worked as a liaison between US Post Office, UPS and Fed Ex to deliver mail to all campus constituents

• Facilitated mail delivery in a fast paced environment where accuracy was essential

• Provided top level of customer service to a diverse group of clients including student, faculty, staff,

campus departments and parents

• Ran logistics and operated mail sorting equipment and technology

Ricoh Mail and Copy Clerk 2013-2014

• Worked as a liaison between US Post Office, UPS, and Fed Ex to deliver and send mail and packages for

all employees of United Healthcare at Cityplace in Hartford.

• Communicated successfully with diverse group of clients within the building to ensure they received and

sent mail in timely manner.

Co-curricular Involvement:

Humanics in Action 2009

• Participated in a day of campus service learning with the goal of increasing college- community

involvement

• Work with at-risk elementary aged students at a level three Springfield Public School

• Served as a role model, participated in an art unit and increased college awareness

• Participated in hand-on serve learning through revamping and improving playground maximizing space

and encouraging physical activity

Scholars in Action

Selected to participate in Poster Presentations to the larger Campus Community

Iraq War 2013

• Investigated rationale for the invasion of Iraq

1912 Presidential Election 2012

• Analyzed unique political situation of 1912

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