Information Technology Manager
Resume:
Richard P. O’Connor
*******@*********.***
* ******* *****, **** ******, NJ 07052 Home 973-***-**** Mobile 201-***-****
Proven Information Technology Manager with 15 years of computer, data center operations management and telecommunications
systems experience . Although looking for a position with more hands-on work and career progression experienced in managing teams,
strategic planning, data center, telecommunications (Avaya) and systems/network/application lifecycles. Proven record as an “out-of-
the-box” thinker with strategic and tactical customer focus. Results oriented manager and negotiator with savings in excess of $6.5
million in previous positions. Excellent communication skills, proven ability to lead teams to consensus, resolve complex problems, and
build external partnerships. 15 years management experience creating solutions meeting the needs, and conforming to the limitations of
the business. Skilled at systems and network design with focuses on optimization, security, and cost.
Proven Competencies:
• 8 +Years of extensive experience as a Senior Business Systems Analyst using the software development lifecycle principles to
manage business system analysis, business re-engineering, requirement gathering/analysis, and internal change control reviews.
• Designing, implementing, and supporting appropriate technologies and systems, notably Avaya Communications and Cisco
Networking both wired and wirelessly
• Managing multi-disciplinary teams of up to 16 members
• Maximizing the services/pricing ratio with Vendors relationships
• Managing purchasing/procurement to maximize ROI timetables
• RFP/RFI/SoW/ and SLA management, development, review, and audit process
• Design/construction and Management of Small to Large data centers and telecommunications systems including some enterprise
class environments and wide area dial-plans.
• Implementation and Support of Sarbanes Oxley and HIPPA compliance protocols.
Core Competencies:
• Design and Application of Cloud Computing and other Remote desktop technologies (Microsoft Terminal Services, Citrix
Services) to enhance both in-office and remote office user experience across the enterprise
• Application of Virtualization (VMWare/Microsoft Virtualization) in order to enhance and increase ROI on general hardware
investments. Developing situational standards to apply virtualization to more non-critical functions of operations while
maintaining single use servers for high availability and load based operations.
• Design and deployment of VPN methodologies (predominantly Cisco), both software and hardware based for Small scale and
Enterprise-wide WAN connectivity.
• Deployment and Management of Firewalls and other Edge technologies to protect business information and secure both the local
and wide-area networks. (Cisco ASA/Checkpoint)
• Cable plant design for multiple industries for proved long term use.
PROFESSIONAL EXPERIENCE INCLUDES:
Ad Hoc Consulting (1099) October 2011 – Present
West Orange, NJ
• Systems and Networking design and architecture Failsafe/failover network design and installation.
• Architect and Administer Microsoft Exchange Design, Install and Administer Wireless networking.
• Windows and active directory design and implementation including group policy.
• Telecommunications diagnostics and repairs
Clients Include: Dykhouse Construction Co., Burris Construction Company, Montclair Operetta Club, Inc., Digital Medical, LLC.
Richard O’Connor Page 2
Director of Information Technology December 2010 – October 2011
Burris Construction Company, Moorestown, NJ
Reporting to the President/Principal oversee and manage all technology aspects of the firm both for internal requirements and construction projects in
healthcare facilities. Systems design/review in Data Center, Network and Cable Plant, Cable Television systems and wiring, Telecommunications
Systems and wiring, NFPA 101 Life Safety systems for Healthcare, Door control, Fire Alarm, Building Automation. Also generally responsible for
RFP/RFI and purchase process in these areas.
• Review of multiple Nurse Call and Help Call systems for renovation project – Conversion from Hotel to Assisted Living Community
• Analysis of telephone systems (PBX) for both office environment and large healthcare facility (skilled nursing).
• Analysis and deployment/implementation of corporate move from basic email to Microsoft Exchange for additional functionality
• End user support of Executive staff for PC, Blackberry, Cellular and other mobile devices.
• Develop/design systems to meet the changing needs of a construction project to ensure that finished facilities meet the needs of today while
being able to adapt to the changes of tomorrow.
Director, Information Technology & Telecommunications January 2010 – September 2010
Transport Workers Union Local 100, New York, NY
Reporting primarily to the Secretary-Treasurer oversaw IT, Telcom, Purchasing and Security including Data Center, Servers, Desktops, Cellular and
PBX, Printing and copying equipment. Planned and executed all aspects of expansion and upgrade of existing infrastructure. Supporting over 250
users in more than 25 locations in NYC and the boroughs.
• Implemented new copy and printing equipment resulting in achieved savings of $10,000 within the first six months with expansion in
capability
• Increased cellular connectivity including data connectivity at reduced cost per unit average for annual savings of $10,000.
• Designed wireline communications to reduce redundant services utilizing SIP and ISDN trunking in Nortel and Avaya equipment saving
$50,000 annually. Also further developed scope of IVR use via Avaya Communications Manager.
• Architected/Designed PBX for move into new office space leveraging existing Avaya and Nortel systems while providing added
functionality in new office.
• Executed phased approach to overall upgrade of network infrastructure and servers including, MS Exchange 2003 to 2010, 12TB HP NAS,
Upgraded Blackberry Enterprise Server, Consolidation of multiple database types to MSSQL.
• Assisted with integration of 3rd party website design into internal systems for personalization of website and functionalities.
Director, Information Technology June 2009 to November 2009
Vindigo, Inc., New York, NY
Responsible for the overall operations and planning of IT and Telecommunications infrastructure supporting mobile applications development and data
center design/hosting. Guide all aspects of Telecom, Systems and IT from policy and deployment to support Lead department of 9.
• Establish policy and practice for the day to day operations of the IT department
• Oversaw move of data center operations to new hosting/collocation facility after RFP process for services and SLA requirements
• Telecommunications contract negotiation and management of local, regional, and long distance services and connectivity
• Modification of existing Avaya communications manager system (Prologix Class) for increased functionality to cellular communications and
networking.
• Analyze costs for services and operations and implemented processes resulting in first-year savings of $180,000 from existing vendor
contracts
• Management of IT department and development of best of practice standards for development and support operations.
• Re-designed hosting center network for simplification, security as well as greater fault tolerance
• Designed/Managed deployment/upgrade of Microsoft Exchange for higher availability and new hardware.
• Ultimately oversaw the correct shutdown and migration of systems as company was absorbed into Parent Company operations.
Director, IT, Telecommunications & Systems March 2004 to May 2009
Care One Management, Fort Lee, NJ
Responsible for the overall operations and planning of Systems including IT and Telecommunications infrastructure for 70 healthcare locations in 8
states. Led all aspects of Data Center, Telecom, Systems and IT from policy and deployment to support including developing in-house support SLA.
• Established policies, aggregated/combined services and negotiated relationships resulting in savings in excess of $3.5 million during my
tenure with the company including: Teleconferencing, Desktop Hosting, Telecommunications, PBX equipment purchase, and Network re-design.
• Day to day management of corporate vendor relationships for Systems (patient services and life safety), Telecommunications (wire
line/cellular) Data Connectivity, Network, and Network Wiring.
• Telecommunications contract negotiation and management of local, regional, and long distance services and connectivity to ensure SLAs.
• Designed, upgraded, deployed and administered PBX systems of various manufacture, predominantly Avaya for enhanced operational
efficiency, standardization, and cost savings.
Richard O’Connor Page 3
• Developed Wide-Area dial plan for increased cost savings on wireline communications and enhanced services to cellular networks and
communications.
• Set standards of network designs (achieving both HIPPA compliant and public access), systems (Fire Alarm, Nurse Call), and custom
programming.
• Designed and deployed of Satellite Television Head-end systems for enhanced services to residents
• Managed Local deployment and configuration of hardware (Thin Clients, PC’s, Digital telephones).
• Developed Information Technology capital and operating budgets at the corporate, regional and facility level including RFP Process
• Oversaw Systems, IT and Telecommunications purchasing at the corporate, regional and facility level.
• Project managed large scale initiatives including start-up/opening, upgrades and migrations of acquired sites.
Principal, O’Connor Consulting January 2003 to March 2004
West Orange, NJ
• •
Systems and Networking design and Windows and active directory design and implementation including group
architecture policy.
• •
Failsafe/failover network design and Design, Install and Administer Wireless networking.
•
installation. Telecommunications diagnostics and repairs
• •
Architect and Administer Microsoft
Exchange
Director, Information Technology & Services Jan 2002 to Jan 2003
Rosenberg & Associates Roseland, New Jersey
Responsible for decision making and directional focus of all information technology areas applied to divergent business concerns of the corporation in
5 offices in New Jersey and NYC. Managed all aspects of information technology; from budgeting and purchasing to support.
• Designed, Architected and implemented Avaya Digital & IP Definity PBX. Established digital telephone service to corporate headquarters
for enhanced features, performance, and cost savings of over $10,000 per year.
• First Wide-Area deployment of Avaya IP telephony in NJ in conjunction with hardware and networking vendors.
• Designed Internet and Intranet networks to provide high-speed low-cost connectivity and shared file service for all offices and end users
using Cisco Pix Firewalls and Catalyst Switches.
• Further Details available on request
Senior Systems and Network Architect Jan 2001 to March 2002
ReallyFast Systems, Inc. Princeton, NJ
Responsible for technical sales support and client consultation for systems and network architectures and deployment. Clients included NEC,
SmartMoney.com, Hearst Communications, GrowNetworks, and GaynorLaw.
• Further details available on request.
Senior Product Engineer August 1999 to Jan 2001
SunGard eProcess Intelligence, Livingston, NJ
Responsible for Level IV support of Data Mining/Storage Product (Intellistor/ Intellistor AS), including the development of change requests and third
party vendor requirements. Additional work was assigned as a member of product engineering team.
• Further details available on request
EDUCATION:
Bachelors Degree, Technical Theatre/Management – Towson State University, MD
EXTRACURRICULAR:
President/Producer June 2008 to Present:
Montclair Operetta Club, Inc., Montclair, NJ
Oversee the day to day business and production operations of a not-for-profit theatre company.
Coordinate managers in production duties, Formulate and propose production budgets, company administration.
Contact this candidate