Customer Service Administrative Assistant
Resume:
HASAN AL-DABBAGH
Calgary, AB T3R 0G4
Cell: (403) 708 – 8869
Email: *******@*******.***
PERSONAL QUALIFICATIONS
In-depth knowledge and experience of performing Administrative tasks.
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Excellent Knowledge of installation, troubleshooting and configuration of hardware and software.
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Support business strategies and direction through managing the department’s Technology.
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Excellent troubleshooting problems networks and conflicts with ability to explain problems and
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solutions clearly to non-technical staff.
Installing and maintaining various standards software as per user requirements.
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A methodical and structured approach to problem solving.
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TCP/IP configuration and administration of IIS for Intranet.
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Network analysis (LAN/WAN).
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Developing existing and new customers through ethical sales methods.
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Exceptional customer service experience with strong oral, written, and electronic communication
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skills.
Excels at multi-tasking in a fast environment, completing duties and projects within tight deadline.
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Linking between the business users and IT divisions to ensure solutions to meet business needs.
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EDUCATION
International Qualifications Assessment Service (IQAS)
MBA – Master of Business Administration 2007
New York Institute of Technology (NYIT)
Bachelor of Computer Information Systems 2005
Information Technology
University of Jordan
COURSES ATTENDED
• ASP.NET, Business Management (training workshop) - International Bank.
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HASAN AL-DABBAGH
230 Sherwood Mount NW
Calgary, AB T3R 0G4
Cell: (403) 708 – 8869
Email: *******@*******.***
SKILLS
• Team player, fast learner, highly accurate and detailed oriented.
• Work under pressure, positive attitude, and enthusiastic self-starter.
• Highly motivated, building relationships, and Continuous learning.
• Management, administration, decision maker, team building, feasibility study, and marketing plan.
• Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Windows, Mac, and Android operating systems.
• Backups, Desktop support analysis and implement solutions.
• C++, Java, HTML, Macromedia Dreamweaver, Citrix, and Windows server environments.
PROFESSIONAL EXPERIENCE
Dell Technician Calgary-Canada
Dell Project - Fluor - Calgary
Ram upgrade
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BIOS update
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Lotus Notes Migration Backup of User Data
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Wipe hard drive and create single partition
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Install Win7 OS
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Install Core Applications
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Install Optional Applications
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Restore User Data
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HASAN AL-DABBAGH
230 Sherwood Mount NW
Calgary, AB T3R 0G4
Cell: (403) 708 – 8869
Email: *******@*******.***
Administrative Assistant and Service Desk Analyst 2007-2013
ALGHALIB OILFIELD SERVICES Jordan-Amman
• Assist office operations.
• Provide administrative assistance for special projects as required.
• Prepare monthly expense reports for Directors
• Responsible for the upkeep, configuration, and reliable operation of computer systems.
• Installs and maintains hardware and/or software.
• Conducts performance tuning.
• Performs backup/recovery.
• Troubleshoots and repairs equipment.
• Answers help desk contacts.
• Provides inventory management/record keeping.
• Trains end users.
• Integrates systems to meet business needs.
• Coordinates with other information systems resources.
• Identify and implement new technologies to enhance the long-term operational and strategic goals.
• Maintains network infrastructure such as switches and routers, and diagnoses problems.
REFERENCES
Upon request.
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