Customer Service Manager

Kelli McGregor

***** *** ****** ******, ******* Hills, California 91344

Cell/text: 818-***-**** Email: ***********@*****.***

Overview: Property Manager and Leasing/Sales Agent for both Market and

Affordable/Senior Housing; Marketing and Public Relations Specialist,

Community Outreach; Excellent writing and corporate communication skills;

Self starter and highly adaptable to ever changing circumstances; Ability

to interface well with all levels of customers, management and personnel

and serve all with excellent customer service; Key member in any team.

Energetic and motivating leader with proven ability to effectively manage

both projects and personnel. [pic]

PROFESSIONAL EXPERIENCE

Affordable Housing/Tax Credit/Senior Apartment Leasing Agent, 12/2012 -

10/1/2013

Related Management, Inc.

*Responsible for leasing 82 brand new affordable housing apartments and

townhomes for seniors and multi-families in compliance with HUD, IRS Tax-

Credit and LA Housing Authority Regulations. This includes interviewing

applicants, processing files and performing income and asset calculations

and verifications required for applicant qualifications.

*Responsible for marketing and community outreach efforts and advertising

postings.

*Responsible for maintaining the wait list data base and filtering for

preferences and income percentages.

*Responsible for tours, marketing outreach, home-visits, lease signings,

move-in inspections, rent collections, and providing excellent customer

service for residents and prospective residents.

Property Manager / Leasing Agent, 2/1996 - 9/2012

Sherman Oaks Apartment Units

*Responsible for all aspects of marketing and leasing apartments,

collecting rents, serving resident needs, property maintenance, and

accounting for a four-building (12 unit) rental property.

Loan Processing / HELOC Quality Control, 2002 - 2003

Countrywide Home Loans / Treasury Bank, Simi Valley, CA

*Registered new loans and Processed bulk loans and reviewed HELOCs, and

effectively met daily quantity and quality goals.

Director of Public Relations, 1994 - 2002

Video Software Dealers Association, Encino, CA

*Developed, managed and implemented all public relations, special events,

promotions, and strategic plans for the $14 billion international home

entertainment trade association on behalf of member motion picture studios

and video retailers.

*Supervised a full service press room operation at quarterly conventions

and award shows;

*Wrote, pitched, placed weekly trade and consumer press and media stories

promoting the DVD/Home Entertainment industry and member studios.

*Supervised and implemented ongoing press conferences, special events,

industry fundraisers, award shows, talent interviews and exhibit booth

events.

*Liaison to all member motion picture studios public relations departments.

Presented department accomplishments at quarterly Board Meetings.

*Director of fundraising and special events for industry End-Hunger

Charity, raising over $4.5 million paid directly to food banks nationwide

as part of an industry-wide fundraising initiative founded by actor Jeff

Bridges to help End Hunger.

ADDITIONAL EDUCATION AND LICENSES

. B.A. Public Relations & Marketing - Loyola Marymount University, Los

Angeles, CA

. Licensed Aesthetician, 2004 - Present

. Certified Holistic Healing Practitioner

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