Customer Service Executive Assistant

Erika L. Sheppard

***** ***** ***** ********, ** 22134 Phone: 336-***-**** *************@****.***

Objective

To find an Executive Assistant position to use organization, customer service, communication, and project management

skills proven by previous employment.

Skills Summary

Project Management Program Director Motivated

Report Preparation Process Creator Computer Savvy

Written Correspondence Scheduling Works well under Pressure

General Office Skills Professional Presentations Excellent team-building skills

Front-Office Operations BadgePro Expert Executive Level Assistance

Cvent Expert Budget Manager Organization

Company Credit Card Holder Volunteer Coordinator Works well with various cultures

Customer Service Social Media Management Thrive in deadline-driven environments

Deposits Microsoft Suite Expert Flexible by nature

Financial Responsibility SharePoint Novice CERVIS Expert

CATCH Certified Daxko User

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

• Prepare complex reports for federal government, ensuring full compliance with agency requirements and tight deadlines.

• Author professional correspondence to conference participants and vendors.

• Rapidly learn and master varied computer programs; Microsoft Suite, BadgePro, Daxko, CERVIS, and Cvent

• Process and ship federal grants for review

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

• Oversee front-office operations and provide impeccable customer service

• Screen and refer callers and visitors to facility

• Review and route incoming mail

• Schedule outgoing mail

• Create and manage websites for registration including social media (Twitter, Facebook, and LinkedIn)

• Create and manage flyers and advertisement based on company branding policies

ORGANIZATION

• Manage all aspects of day-to-day operations:

• Create and Maintain registration for conferences 15 to 2,500 participants or more

• Maintain calendar for CEO, CFO, VP, Senior Executive Director and Director of Conferences

• Finances: invoicing, purchase orders, track payments, per diem, honorarium, and reimbursements

• Monitor and reconcile program budget

• Arrange Travel (domestic and international)

• Record and file sensitive information

FINANCIAL

• Manage department wide expense reports and invoices

• Process and create invoices

• Process and make deposits

MANAGEMENT

• Manage onsite team for various Federal Government contracts (5 – 28 people)

• Manage after school program and attendance

• Manage various departments and staff leaders

Employment History

YMCA OF PIERCE AND KITSAP COUNTIES CENTER FOR COMMUNITY IMPACT- TACOMA, WA

Executive Assistant and Volunteer Coordinator, February 2012 to December 2013

DIXON GROUP, INC – WASHINGTON, DC

Meetings Assistant, July 2008 to December 2011

Education

Erika L. Sheppard

19204 Power Drive Quantico, VA 22134 Phone: 336-***-**** *************@****.***

NORTH CAROLINA A&T STATE UNIVERSITY – GREENSBORO, NC

Bachelor of Science, 2008

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