Medical Customer Service
Resume:
Valinda M Blaasch
Chesapeake, VA 23323
(H) 757-***-****
(C) 607-***-****
SKILLS
ICD 9 coding, CPT coding, HCPCS coding, Medisoft, Misys, Microsoft Office, Record keeping/charting,
patient care, medical terminology, dental anatomy and billing, customer service, typing 45 WPM, CHCS(PAS
supervisor, MRT and clerk), AHLTA, HBOC
AWARDS AND CERTIFICATIONS
Registered Medical Assistant – April 2010, CPR Healthcare Provider, Ambassador, President’s List
WORK EXPERIENCE
Center for Arthritis and Rheumatic Diseases
Chesapeake, Virginia US
Patient Account Representative
I work in the billing department. I input daily charges for services provided. I post payments made by
insurance companies and patients. I follow up with the insurance companies for unpaid claims. I correct,
resubmit electronically or print claims to send to insurance companies. I follow up with patients on any
issues that may arise with payment from insurance companies. I submit for patients assistance payments
through various assistance programs. I give an estimate of out of pocket patient cost according to various
insurance allowable fee schedules. Print dictation upon request and submit dictation to physicians for
signature. Work front desk checking patients in for appointments, collect copayments, make new and follow
up appointments, check patients out from appointments, request copies of medical records from referring
physician offices.
Sentara Billing Office
Chesapeake, Virginia US
I worked in the Medical Records Department where my duties included posting memos to patients account
for audits for follow up purposes, assisted in the distribution and maintenance of the files for the nurse audit
files, posting memos to Medicaid patient financial accounts, to record when the documentation was given to
the State, assisted with sustaining the audit files, reviewed patient accounts for proper purging of stored
medical records and reports including physician provided ortho and pain management reports, making
copies of workman’s comp claims to enable timely billing. I worked independently and also trained other
students on site.
Chesapeake Center Government Health Services
Portsmouth, Virginia US
Medical Assistant
I worked in a variety of areas of the Tricare Prime Clinic in Virginia Beach. I worked in medical records where
my duties were as follows: send out medical records for transferring military members and their families,
copy and send out medical records as requested, file correspondence in medical records, make new records.
Front desk where duties are to check in patients for their appointments, answer phones and make
appointments. Floor assistant where the duties include: taking vital signs (adult and pediatric), obtain patient
history, document information in computer, clean and stock exam rooms.
U. S. Navy
Norfolk, Virginia US
Hospital Corpsman
I worked as a case manager for injured sailors returning from overseas. I made new consult and follow up
appointments with the PCM and specialty clinics. I worked as the leading petty officer for the medical
department and the medical evaluation division. I supervised 8 other staff members. I coordinated the
medical administrative processing of military members who were deploying overseas and returning home.
Arnot Ogden Medical Center
Elmira, New York US
Clinical Lab Asst Computer Specialist
I work as a computer professional. I worked in an office with three different computer systems. We worked
with an HL7 interface. I also was responsible for administrative duties such as sending out reference lab
reports and internal lab reports to requesting physicians. I was also responsible for sending confidential
results to the documented counselor. I answered the phone, took messages for the others in my office, and
took care of patient and doctor complaints. I input charges or credits into the hospital computer system. I
register patients in the hospital system for services. I was in charge of training new employees in registration
and order entry. I collected data for the department QA reports. I used Microsoft Excel to make the QA report
graphs. I am proficient with Microsoft Word, Publisher, and Outlook. I also have experience using Microsoft
Powerpoint. I am able to type 40 50 wpm. (Contact Supervisor: Yes, Supervisor's Name: Ron May,
Supervisor's Phone: 607-***-****)
U.S. Naval Reserves.
Horseheads, New York US; Syracuse, New York US; Norfolk, Virginia US
Hospital Corpsman
At NOSC Horseheads, I performed phlebotomy, vitals, and immunizations, annual medical record verification,
update immunizations and lab reports from civilian providers. Training of new reservists in the medical
department. I keep administrative logs during the reserve weekends. I am currently attached to Naval
Hospital Portsmouth Headquarters unit. I will be taking over as the Command Career Counselor.(Contact
Supervisor: No, Supervisor's Name: HM1 Burgos, Retired.)
U.S. Navy
San Diego, California US
Hospital Corpsman
During duty at Naval Medical Center San Diego, I acted as the Leading Petty Officer of the
Hematology/Oncology Clinic in the absence of the LPO, filled in at the front desk in the absence of the
civilian worker. I answered the phone, scheduled patient follow up appointments, scheduled new consult
patient appointments, checked patients in for and out from appointments. Performed vital signs, worked in
the clinic medical record room, worked in treatment room starting IVs, restocked doctor office and other
work stations with supplies at end of each day and ordered supplies for clinic use.
Spent TAD time at Branch Medical Clinic NTC Great Lakes. I worked in the physical therapy department with
the techs and worked the front desk.
During duty at the Branch Medical Clinic Naval Training Center San Diego worked in the administrative office,
medical record room. Trained in pharmacy, laboratory, and xray. Performed watch duty as EMT and
ambulance driver at MCRD San Diego.
EDUCATION
Everest College
Medical Insurance Billing and Coding
Chesapeake, VA
Graduated February 2012
Arnot Ogden School of Nursing
Elmira, New York US
Some College Coursework Completed
Major: Nursing – in progress
Hospital Corpsman “A” School
US Navy
San Diego, CA
Graduated January 1993
Spencer Van Etten High School
Graduated June 1992
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