Customer Service Manager

JOETTA GRIFFITH

***** **** **** **, * ellsville, OH 4 3968 H: 330-***-**** C: 330-***-**** j ************@*****.***

Career Overview

Committed and motivated Administrative Assistant and Office Manager with exceptional customer service and decision

making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution Management skills

Self-starter Customer Service

Deadline-oriented Payroll

Microsoft Office Purchasing

Bookkeeping Report analysis

A/P and A/R Employee training and development

Core Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on

minimizing errors and generating superior results.

Professional Experience

Office Manager 10/2007 t o 12/2013

The Wellsville Foundry Wellsville, O H

Duties included Administrative Support for President and Foundry Manager, payroll and personnel records. General

bookkeeping including A/p and A/R, month & year end closings prep for Accounting firm. Managed a staff of 4.

Customer Service, logistics, Customer problem resolution, prioritize orders in house, oversee quoting process, RMA's,

backlogs, Purchasing, banking, vendors and inventories.

Accounts Payable Supervisor 04/2005 t o 10/2007

Forum Health Youngstown, O H

Supervised staff of 7 clerks, Coordinating and approvals of check requests, invoices, periodic and routine audits,

maintained Vendor Master to assure compliance. Payments and contractual files for physicians. Developed procedures

and timely processing of patient transport charges, recurring payments, month & year end reports, 1099 processing and

distribution. Completion of performance appraisals and interviewing of staff.

Office Coordinator/Administrative Assistant 06/2004 t o 03/2005

Forum Health Youngstown, O H

Duties: Assist Director of Genetics and counselors, transcription, patient registration, payment of co-pays, submit

billings, compiling information and charts for patients. Purchasing, mailings, compiling and input of data for ODH, State

of Ohio. Preparation of grant requests and electronic submission. Organize and help prepare lectures, corporate

budget, computer logs and archive old records.

Accounts Payable Clerk 12/1985 t o 06/2004

Forum Health Youngstown, O H

Process invoices for payment, reconcile to purchase orders and receiving. Prepare system calculations, balance & edit

batches. Check run and report processing. Filing, respond to vendor phone calls, management personnel and other

employees to resolve problems and answer questions. Maintained W-9's. Cross trained with payroll.

Accounts Payable/Administrative Assistant 04/1984 t o 12/1985

Leaseway Transportation Warren, O H

Duties: Invoicing and purchasie orders. Data processing, information verification, prepare system calculations and edit

reports. Prepared spread sheets for Office Manager, disciplinary reports, safety reports and truck reports.

Administrative support for Terminal Manager and Office Manager.

Education

Associate's: Business 1974

Penn Ohio College Youngstown, O H, U SA

Diploma: Business 1972

Chaney High School Youngstown, O H, U SA

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