Customer Service Sales

Michelle Labaqui

**** ****** ***

Baldwin Park, CA 91706

Cell: 626-***-****

*********@*****.***

Objective: Administrative office professional/Sales, Marketing, and Customer Service Expert seeking to re-establish office/sales position utilizing my current Business Administration education and experience. I have also worked in offices for over 10 years. I am a great people person with an upbeat personality, looking for a company to learn and grow with. I am a dedicated and organized individual, well knowledgeable in customer service.

Experience

Vonage (Home Phones) June 2013 – Current Sales Specialist Baldwin Park, CA

Setup a booth at local Walmart’s and markets to promote home telephone system to customers,tell the benefits of the service, and sell phone service, meet daily and weekly sales quotas,activate and process orders, and provide exceptional customer service

Gold Rush (Gold Buyers) January 2012 – February 2013 Sales Specialist West Covina,

CA Bought and tested silver, gold, and platinum jewelry, upheld current product knowledge of

gold market and products as well as current stock market prices, performed excellent customer

service for new and returning customers, maintained and completed company reports and

paperwork on a daily basis, market & advertise gold service to everyone at the mall

MeAlity Service (Digital Tailor/Marketing) March 2012 – November 2012 Size Matching

Specialist West Covina, CA Recruit customers to try new innovative technology machine at the West Covina mall, set them up in the machine, consult with customers about results and products and services, meet daily/weekly required goals of completed number of scans

InVivo, BVA (Market Research Company) September 2011 – March 2012 Market Research

Recruiter/Interviewer West Covina, CA Asked hundreds of people a day to take a survey at the mall, questioned and surveyed customers to qualify to take a market research study, interviewed them about different brands and products, observe and record the information that customers relay

Image 2000 via Temps On Time (Printer/Doc Mgmt Company) May 2009 - September 2009

Receptionist/Front Desk Van Nuys, CA •Operated 6-line switchboard system •Filed & shredded

company documents •Greeted all guests/clients •Maintained front reception area

Cast and Crew Services (Entertainment Payroll Services) October 2004 - June 2008 Payroll

Coordinator Burbank, CA •Calculate, audit & input above and below the line payroll in

accordance with client, employee, union, state and federal requirements. •Establish and maintain complete and accurate files of each production •Provide employee earnings and analysis where requested. •Provided customer service, written & verbal communication with production companies

Vons Supermarket (Grocery Store) October 2003 - March 2004 Cashier/Stock Clerk Burbank,

CA •Handled various types of currency transactions (cash/credit/check/wic/and food stamps).Prepared seasonal displays as well as sale items displays. •Maintained price changes, product recovery, resets, and back stock. •Responsible for the daily stocking of general merchandise.Cross-trained in various departments (floral, deli, and receiving).

Spumco, Inc. (Animation Company -“Ren & Stimpy”) June 2002 -September 2003

Administrative Assistant/Receptionist North Hollywood, CA•Operated multi-line telephone

system directing all calls accordingly. •Performed administrative and clerical support including shipping and receiving, faxing, filing, photocopying, duplicating files. •Worked closely with general manager and artists. •Maintained front desk and company supplies

Ecola Services, Inc. (Termite Company) June 2001 - September 2001 File/Typing Clerk

Burbank, CA •Typed and photocopied warranties for client mailings. •Updated client records on database. •Labeled, faxed, and filed accordingly by counties and years. •Used postage meter. Sent out client mailings.

W.A. Trimble Dist. (Ice Cream Dist) June 2000 - April 2001 Secretary Los Angeles, CA

Answered phones, took orders, data entry, and printed invoices.•Drafted all company literature:price lists, price increases, memos, rental agreements, customer directory, and overdue notices.Counted daily money and deposits

Education

Ross Business Institute September 2005 Vocational College Certificate in Business

Administration Burbank, CA 4.0 GPA The program consisted of many courses: Microsoft Office

Procedures Word/Excel/Access/Powerpoint/Outlook, Accounting, Leadership & Management,

Quickbooks/PeachTree, Public Speaking, and Customer Service

Burbank High School June 2003 High School General Education, Diploma, Burbank, CA

3.4 GPA

Skills

•Customer Service •Proficient in 10 key/45 WPM •Detail orientated and organized •Proficient in MS Office (Word/Excel/Powerpoint/Access/Outlook)/Quickbooks/PeachTree •Multi-tasker and quick learner •Experience with money

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