Customer Service Representative

Alisa Michelle Wheeler

*** ****** *****

Sumter, SC 29153

Email: ******************@*****.***

Phone Number: 803-***-****

Home Phone: 803-***-****

Objective: Seeking an full-time position with your company in which I can

use my excellent knowledge of communication, computers, and customer

service to enhance the business of this company.

Experience:

Material handler UTI

September 2012 - December2013

( Scanning tube and quad information into TAGS computer

system.

( Controls 8 to 10 positions and up to 14 during lunch,

removes the tubes (up to 20 lbs.)

( Ties the yarn ends off and carries the tubes (10 to 12

ft.) over to be placed onto the buggies.

( Replaces clean undamaged tubes onto the station for the

spinner to start the machine back up.

( Pushes the dollies up to 100 feet away for the quads to

be wrapped.

( Takes a brush and fluffs area by sweeping up all the

loose yarn on the floor and equipment.

( Doff tubes from various types of winders and work any

assignments as instructed bySupervision.

Customer Service Representative Sykes

Enterprises July 2009 - September 2012

( Answer phones, screen calls and provide assistance as

appropriate to callers

( Maintain Files (update, edit, remove, create, add

information in files) containing customer calls.

( Collect data via internet when assisting customers with

technical support for merchandise

( Basic office duties such as copying, faxing, and

scanning

( Screen emails and handle as appropriate, escalating

issues to the owners as needed.

Production Worker

Pilgrims Pride April 2006 - July 2009

( Observe products to be shipped out

( Receive and carry out work assignments from management

and internal customers

( Pack production and seal boxes to be distributed

( Maintain all safety and industrial hygiene guidelines

Secretary Quick Tax Refund

January 2002 - August 2006

( Answer and return customer calls pertaining to

government documents.

( Maintain confidentiality in all aspects of client,

staff and agency information

( Open, sort and distribute incoming correspondence,

including faxes and email

( Perform general clerical duties to include bookkeeping,

copying, faxing, mailing

( File and retrieve organizational documents, records

and reports

( Assist in maintaining historical tax files from

previous customers

Education:

Central Carolina Technical College

August 2004 - December 2007

Associates Degree in Business

* Major: Office System Technology

* Automated Office Certificate

* Information Technology Diploma

Computer Skills:

( Microsoft Office 2000, 2003, 2007, and 2010

References Michelle Prince (personal) 803-***-****

Brittany Blyther (professional) 803-***-****

Work Keys: Reading Information: 5

Location Information: 5

Observation: 4

Teamwork: 4

Applied Mathematics: 5

Contact this candidate