Customer Service Human Resources

Ching Chen

**** ******** ****** • Philadelphia, PA 19152 • *******@*****.*** • 267- 902-2636

Education

The Pennsylvania State University, University Park, PA

College of Agricultural Sciences & Smeal College of Business

B.S. in Agribusiness Management & Global International Studies, 2013

Minor: Chinese Language & International Business

Major GPA: 3.35/4.00 and 3.50/4.00 Dean’s List: Fall 2012

Study Abroad

Sustainable Agriculture Development Program, Southern, Brazil March 2013

Participated in the learning of organic farming, coffee cupping, sugar cane production, and

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rainforest conservation

Gained cultural understanding of social and economic impacts on sustainable living, biodiversity

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and local traditions

East China Normal University, Shanghai, China June 2011 - Aug 2011

Applied knowledge of Chinese language and understanding of international business to a global

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setting

Strengthened communication and composition skills, explored various cities to develop cultural

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awareness

Relevant Courses: Financial & Managerial Accounting, Corporate Finance, Basic Management

Concepts, Principles of Marketing, Supply Chain Management, Business Information Systems, Excel

Problem Solving, Effective Business Writing

Experience

Novo Nordisk (Employed through Kelly Services), Princeton, NJ Oct 2013- Feb

2014

Customer Relations Administrator

Analyzed and assessed sample request forms to ensure consistency and accuracy based on compliance guidelines

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Resolved AOC issues, voided illegible forms and verified professional specialty of health care and medical providers

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Eddie’s Grocery & 99¢ Up, Philadelphia, PA May 2013-Sept

2013

Customer Service Associate

• Assisted in managing grocery and dollar store items in retail setting, cashier and customer service

• Organized and stocked merchandise, recorded, priced and verified invoice items ordered

Penn State College of Agricultural Sciences, State College, PA Jan 2013- Feb

2013

Work Study Student

• Utilized excel to verify and enter data information for VITA tax assistance program, prepared

booklets/handouts

• Greeted visitors, sorted and distributed mail, prepared file folders and labels, copying, and faxing

material

Macy’s, Philadelphia, PA June 2010 - Aug 2010

Sales Associate

• Provided excellent customer service, maintained merchandise, and thoroughly handled financial

transactions

• Gained experience in various departments, stocked inventory and processed purchase orders and

exchanges

Community College of Philadelphia, Philadelphia, PA June 2009- Aug 2009

Student Intern, Human Resources Department

• Supported HR specialists in data information entry, archiving paperwork, and reviewing job

descriptions

Performed administrative tasks pertaining to employee benefits and worker’s compensation

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material

Class Project/ Activities

AGBM 440: Food Product Innovation Project Sept 2012

– Dec 2012

Collaborated with group members to create Dole Healthy Fruit Snackers, packaged sliced fruit snacks for children

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Efficiently used cartoon characters and sustainable monolayer PET packaging for our product

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English 202D: Business Writing Project Jan 2012 - May 2012

Assisted in marketing and promotion of Cabana Iced Tea to create awareness of tea product sold

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at Pita Cabana

Designed an elaborate bottle label and slogan to incorporate key ingredients in Cabana Iced Tea

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Secretary, Penn State Speech Association Jan 2011 - May 2011

Coordinated with members to plan weekly agenda and speech ideas

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Provided accurate record of members, meetings and activities

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Skills

Fluent in English, Conversant in Mandarin and Chinese dialect

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Microsoft Word, PowerPoint, Excel, Outlook

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