Customer Service Manager

Marcus Tookes

Assistant Manager - T Mobile

Atlanta, GA

**********@*******.*** - 770-***-****

Seeking employment with a progressive company that has opportunity for advancement in a team-oriented

environment, resulting in a mutually beneficial working relationship.

WORK EXPERIENCE

Assistant Manager

T Mobile - Atlanta, GA - May 2013 to Present

Coach associates in sales techniques and delivering superior customer service.

• Train associates in using store systems.

• Daily cash handling and bank deposits.

• Secure and maintain inventory, cash, and files

• Enforce operational and personnel policies and procedures.

• Maintain store according to corporate guidelines.

Realtor

America's Realty Atlanta - Roswell, GA - November 2007 to March 2014

Provide exemplary customer service to clients and customers. Provide knowledge and experience to help

clients achieve their real estate needs. Act as liaison between client and vendors to ensure smooth contract

process. Demonstrate property inventory knowledge and provide advice on real estate trends.

• Negotiate contracts beneficially on behalf of clients.

• Maintain strict adherence to Realtor Code of Ethics in all transactions.

Administrator/Clinical Note Reviewer

Hosanna Therapeutic Support Services - Decatur, GA - August 2011 to March 2012

Reviewed all clinical documentation daily and submitted to staff for revisions.

• Audited Consumer charts weekly for required documentation and overall organization.

• Reviewed ShareNote daily for quality of B.I.R.P. documentation.

• Entered and updated Consumer Individualized Service Plan into ShareNote database.

• Tracked available authorization units for Consumer clinical sessions.

• Reconciled contractor billable hours for payroll.

• Processed all and agency necessary documentation for new employees.

• Maintained confidentiality in all aspects of Consumer information in accordance with HIPAA.

Administration Clerk

United States Census Bureau - Decatur, GA - March 2010 to September 2010

Performed routine clerical tasks required in the collection, control, review, processing, and reporting of

personnel and payroll data for approximately 1,500 employees.

• Carried out employee selection and hiring functions, including processing personnel actions.

• Maintained personnel files and administrative records.

• Assisted in the processing of accident forms, travel vouchers, and time and attendance records.

• Handled employee inquiries regarding payroll information.

Realtor

Keller Williams Realty - Decatur, GA - May 2006 to November 2007

Provided exemplary customer service to clients and customers. Provided knowledge and experience to help

clients achieve their real estate needs. Liaison between client and vendors to ensure smooth contract process.

Demonstrated property inventory knowledge and advised on real estate trends.

Catalog Applications Specialist

Mighty Distributing Systems of America - Norcross, GA - April 2002 to March 2006

Responsibilities included maintaining databases used to create company catalogs. Fielded calls from

franchisees regarding catalog applications. Created numbering systems for various products. Created

informational marketing pages for company catalogs. Created market name for product application guide.

Researched and verified data provided by vendors.

• Created product introduction and recall bulletins for company distribution.

• Performed beta testing of electronic catalog before each quarterly release.

• Updated network computers with latest software monthly.

• Created and maintained company to vendor cross reference files.

• Reviewed vendor new product data and made recommendations to Product Manager for company product

additions.

• Tracked warehouse catalog inventory and assisted with catalog sales forecasts.

Service Manager

Checkpoint Automotive - Riverdale, GA - August 2000 to March 2002

Responsible for inventory management and accounts payable. Assigned labor to employees and reconciled

labor hours daily. Identified customer needs and recommended necessary services. Identified customer needs

and recommended products.

• Communicated with outside vendors to order parts, ensure proper invoicing, and handled invoice

discrepancies.

• Recruited new vendors by analyzing customer service and competitive pricing.

• Trained on operational procedures, ensured compliance with sales techniques, and delegated daily

assignments.

• Exhibited human resource management skills by utilizing time management techniques, conducting

employee evaluations, and resolving employee disputes.

Claims Adjuster

Automobile Protection Corporation - Norcross, GA - June 1999 to July 2000

Responsibilities included interpreting policies and making logical claims decisions accordingly. Received

claims calls and adjusted claims in less than five minutes per call. Displayed customer service by analyzing

customer needs and explaining policy liabilities. Adjusted claims beneficially for company, customer, and policy

holder.

EDUCATION

B.B.A. in Marketing

Georgia State University - Atlanta, GA

ADDITIONAL INFORMATION

SPECIAL SKILLS

Excellent oral and written communication

Very detail oriented

Georgia Work Ready Gold Certificate

Microsoft Excel, PowerPoint, Word, Access, Adobe PageMaker

Contact this candidate