Project Manager Customer Service
Resume:
KIRBY JAMES FERNANDO
San Jose, CA. 95127
24hr CELLULAR: 408-***-****
HOME: 408-***-****
*************@*******.***
EMPLOYMENT
**** ******* ******* ******* @
DECON Environmental Services (dba Matheson Environmental Services (MES)) in
Hayward, CA
Responsible for managing, training and assisting Field Technicians.
•
Understanding and working with the Operations Manager in the communication
of manpower, equipment and resources required to complete field service and
emergency response projects
Ensure Health and Safety is the number one goal by following policies,
•
processes, and acting in a safe manner at all times; Enforce the policies and
procedures as they relate to Health & Safety as measured by the districts health
and safety record; Work closely with the Local of Health and Safety Officer in
resolving issues in an appropriate and timely manner. Development of Site
Specific Health and Safety Plans; and Job Hazard Analysis.
Meet with customers as needed to ensure customer satisfaction, resolve
•
any pending complaints or issues, and developing cost effective proposals as
requested.
Manage all scales of field service (i.e. pumping, tank removal, cleanroom
•
services, building closures) and emergency response (i.e. spill cleanup,
decontamination) projects when directed.
Assisting in the development of Bay Area High Tech group, a stand alone
•
division focusing on semiconductor and microelectronics environmental services.
2010 2013 Field Services Project Manager @
Clean Harbors Environmental Services in San Jose, CA
Responsible for managing, training and assisting Field Project
•
Supervisors, Foremen, and Field Technicians. Understanding and working with
the Coordinator in the communication of manpower, equipment and resources
required to complete field service and emergency response projects
Ensure Health and Safety is the number one goal by following policies,
•
processes, and acting in a safe manner at all times; Enforce the policies and
procedures as they relate to Health & Safety as measured by the districts health
and safety record; Work closely with the Local of Health and Safety Officer and
Field Services General Manager in resolving issues in an appropriate and timely
manner. Development of Site Specific Health and Safety Plans; and Job Hazard
Analysis.
Meet with customers as needed to ensure customer satisfaction, resolve
•
any pending complaints or issues, and developing cost effective proposals as
requested.
Manage all scales of field service (i.e. pumping, tank removal, cleanroom
•
services, building closures) and emergency response (i.e. spill cleanup,
decontamination) projects when directed.
All light and heavy duty company vehicle management. Updating folders,
•
inspections, maintenance, repairs, and registrations current with DOT rules and
regulations; Driver logs, Trip and Dispatch reports, and 100 air mile forms are
submitted and updated through the internal system; Driver folders are current
with respect to physical and medical examinations, licenses, and training.
Extensive past field experience in tank closures, waste site excavations
•
and clean up, field sampling, waste characterization and surveys; and project
cost analysis provides the prerequisite qualifications to manage a wide
assortment of large scale and technical and complex projects.
2005 2010 Construction Project Manager @
All Environmental, Inc. (dba AEI Consultants) in Walnut Creek, CA
Developing cost effective proposals detailing scope of work
•
Obtaining all permits (i.e. tank removal/closure, excavation, grading, etc.)
•
Correspondence with superintendent, field crew, client, and regulatory agency
•
inspectors regarding projects, scheduling, etc.
Removal, closure, and compliance of underground and aboveground storage
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tank systems including associated piping and dispensers
Removal of oil water separators and hydraulic lift systems
•
Closures and/or demolitions of non hazardous/hazardous facilities
•
Excavation and over excavation activities (source removal and clean up)
•
Soil Sampling including the use of hand auger and/or roto hammer system
•
Groundwater and monitoring well sampling
•
Review of analytical data, typically petroleum hydrocarbons and metals
•
Profiling for disposal of contaminated soils into authorized facilities and arranging
•
transportation under proper manifesting
Writing field data, survey, and final closure reports that document methods and
•
findings (i.e. tank closure reports)
Developing work plans, providing further investigations for over excavation,
•
additional sampling, exploratory trenching, and other scope of work activities
Project invoicing detailing cost breakdown, materials, personnel, mark ups and
•
change orders
Working with staff professional engineer in the development and implementation
•
of Spill Prevention Control and Counter Measures (SPCC) plans
Conducting over a hundred residential tank inspections, geophysical surveys,
•
and bid walks.
Developing diagrams (site plans) using Corel Draw X3, Smart Draw, Sanborn
•
Mapping, and National Geographic Topography.
Heavy and Field Equipment Operator (bobcat, dump truck, roller, whacker, etc)
•
Developer of the soil and water drum disposal program increasing department
•
billing, marketing, and performance
Developer of the Construction Database providing up to date information,
•
templates, and help increase efficiency throughout the department.
2002 2005 Sales Manager @
USA Valuation Services/JCL Asset Management in Walnut Creek, CA
Development assistance of a foreclosure company from early
•
establishment building relationships with real estate agents, brokers, appraisers
and over 20 different banks & lending institutions.
Managed a team of 5 8 foreclosure specialists handling daily foreclosure
•
requests, exceeding the communication and customer services levels in
brokering each transaction.
Generated industry standard reports used in each foreclosure deal
•
providing current property values, credit analysis, and cost benefit analysis for
financiers.
Produced over a thousand valuations, repossessions reports, and
•
property management analysis for each bank and clientele in my territory.
Trained, recruited, and managed new employees and ensure the
•
company’s excellent reputation for customer service and quality real estate
analysis.
Assisted in building and maintaining previous internet webpage.
•
EDUCATION & CERTIFICATES
1994 1998 Diploma Monte Vista High School, Danville, CA.
1999 2002 Associates in Arts Degree Los Positas College, Livermore, CA.
2006 Present 40 Hour OSHA Certified HAZWOPER
8 Hour OSHA Certified HAZWOPER Site Supervisor
2008 2011 EPA Accredited Asbestos Supervisor/Contractor
EPA Accredited Asbestos Management Planner
EPA Accredited Asbestos Project Designer
EPA Accredited Asbestos Building Inspector
2005 2012 Citizen Safety Institute Basic First Aid & Adult CPR Certified
2009 Present 30 Hour OSHA Certified Construction Safety and Health
2010 Present First Aid/CPR
Respirator Maintenance, Qualitative, Quantitative Test & Training
Personal Protective Equipment
Hydrofluoric Acid (HF) Training & Exam
Event Coordination
DOT Regulation Hazmat Employee
Hazard Communication
Medical and Blood borne Pathogens
Respiratory Protection
Cold and Heat Stress
Decontamination
Emergency Response
Drum and Material Handling
Fall Protection Training & Exam
Bonding and Grounding
Lockout/Tagout Training & Exam
Aerial Lift Training & Exam
Hot Work Training & Exam
Hearing Conservation & Safety
Excavation and Trenching Competent Person
Air Monitoring
Confined Space – Entrant/Attendant, Rescue, Supervisor
Loss Prevention and Control
Sexual Harassment and Discrimination for Managers
Injury and Illness Prevention
Cal Trans, E Rail, Transit Security and Safety Awareness Training & Exams
Transportation Compliance Coordinator
2010 Present Transportation Worker Identification Credential (TWIC)
References
1. Mr. Matthew Dunn, Director, Clean Harbors, 503-***-****
2. Mr. Craig Hertz, CEO, AEI Consultants, 925-***-****
3. Mr. Ron Feinberg, CEO, USA Valuation Services/JCL Asset Management, 480-***-****
4. Mr. William Kapela, Co Worker, Clean Harbors, 408-***-****
5. Mr. Darrin Peaslee, Friend, Cintas, 925-***-****
6. Mr. Daven Mistry, EHS, Alta Devices, 408-***-****
7. Mrs. Chaya Dwarkanath, Facilities Engineer, Western Digital, 602-***-****
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