Customer Service Engineer

Melany Potuzko

*** ******** ****** • Springfield, OH 45503 • 724-***-**** • *********@*****.***

Job Objective

Seeking full time employment that challenges my experiences and education

Professional Experience

Pennsylvania Dept. of Welfare, Greensburg, PA, December 2012 – January 2014

Income Maintenance Caseworker

Responsible and accountable for providing assistance to eligible individuals in accordance with

federal and state regulations

Duties include gathering and verifying information, managing concurrent caseloads by reviewing

and updating information obtained through client contacts and periodic renewals, representing the

department in appeals and hearings, and referring clients to other appropriate social service agencies

Pennsylvania Liquor Control Board, Greensburg, PA, November 2008 - November 2012

Assistant Manager

Responsibilities included record keeping, submitting reports, scheduling, ordering and

receiving merchandise, and addressing issues with employees and customers

Clerk

Duties included customer service, providing product knowledge, filling licensee orders, stocking,

and operating the register and product scanner

Trained to run shifts and fill in for managers

Howard Hanna Real Estate, Greensburg, PA, February 1998 - November 2000

Licensed Pennsylvania Realtor

Marketing and sales of residential properties, including preparing and filing necessary contracts

and forms involved with the process

Required working knowledge of office equipment and operation of computers

Kennametal Inc., Latrobe, PA & Henderson, NC, March 1984 - March 1989

Engineer

Dealt with all phases of manufacturing including research and testing, quoting, project planning,

and production of both metal powders and parts

Responsibilities included detailed reporting on all ongoing projects

GTE Chemicals/Metallurgical Division, Towanda,PA, June 1981 – November 1983

Production Engineer

Responsible for the daily production of fabricated metal parts with a sales value exceeding $1.2

million per year and the monitoring of quality and process parameters

Supervision of laboratory technicians

Education

Rensselaer Polytechnic Institute, Troy, NY

BS Materials Engineering

1981

Westmoreland County Community College, Youngwood, PA

Real Estate License

References upon request

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