Customer Service Administrative Assistant

Erin C. Scott

**** ****** ****** **** **** Saint Louis, MO 63367

Phone 636-***-**** Email **********@*****.***

NMLS (Nationwide Mortgage Licensing Number) 975921

Professional Highlights

• Business professional with excellent analytical skills and the ability to comprehensively

evaluate processes, policies and procedures in a complex environment with capability

to develop innovative solutions while meeting long or short term project deadlines.

• Demonstrate initiative, a commitment to continuous learning, leadership and the

flexibility to work effectively in a changing environment.

• Strong organizational skills and able to multi-task and handle high work volume.

• Experience working in a computerized office environment with word processing,

database and spreadsheet skills sufficient to prepare correspondence, reports, statistical

forms, with speed and accuracy, including the willingness to learn and use new

computer programs.

• Ability to adapt to change and thrive in a team environment.

• Capability to prioritize multiple competing tasks and manage time effectively in a fast

paced environment.

• Strong work history, with proven ability to meet or exceed expectations in current and

previous roles.

• Ability to work accurately, with interruptions, to meet deadlines.

Professional Experience

Bank of America- Weldon Springs, MO Home Service

Specialist II

Senior Processor/Underwriter September 2012 to

Present

• Monitor productivity and quality statistics to drive production, ensuring goal

achievement and pipeline management weekly.

• Analyze, plan, and evaluate problems to define alternative solutions to meet company

objectives.

• Manage, process, and underwrite a pipeline of 40-45 loans, monthly.

• Develop and implement policies, procedures and training materials to assure

compliance with government regulations and to maximize efficiency and customer

service.

Erin Scott Resume References upon request Page 1

• Research, compile, and perform basic analysis on operational data to disseminate

independent summary of results to underwriting team.

• Resolve routine appraisal and title issues including but not limited to the following;

vesting issues, child support, judgment, mechanic and undisclosed liens.

• Validate and analyze all supporting documentation submitted to underwriting including;

credit, title, appraisal, income, assets, and insurance policies to ensure accuracy.

• Work with customers to evaluate financial position and refinance loans.

Cox and Cohea- Wentzville, MO

Administrative Assistant March

2012-September 2012

• Prepared different critical documents related to the operations of business.

• Performed office administrative duties: prepared purchase requisitions; coordinate and

monitored maintenance services; serves as liaison between departments, faculty and

staff; assisted with hiring and employment processing.

• Conducted market research to understand and communicate latest market trends.

• Coordinated special projects as requested; performed other duties as assigned.

• Provided technical support; created and maintained databases; developed

spreadsheets.

• Received and made outgoing telephone calls, assisted customers, word processing,

filing and faxing.

• Performed clerical tasks. Sorted and entered inventory invoices through the data base

system.

• Accurately and effectively completed all sales transactions and maintained proper cash

and media accountabilities at registers.

Hair Haven -O’Fallon, MO

Self Employed Hair Stylist May

2009-March 2012

• Developed a high clientele, while delivering exquisite customer service with my social

capability.

• Drove new initiatives to completion and delivered high quality results to clients.

• Professional presentation with a willingness and open mind set to learn new skills and

techniques.

Erin Scott Resume References upon request Page 2

• Analyzed client’s hair and other physical features to determine and recommend beauty

treatment or suggest hair styles.

• Managed client expectations and balanced exquisite customer service.

Education

Missouri Valley College-Marshall, MO

May 2003-August 2004

Current Trends Beauty Academy- Saint Peters, MO

May 2006-Dec 2007

Technical Skills

Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint, Edge, Statusmart, AS400

Recognition/Achievements

Obtained Signing Authority Signature Enforcement (SASE) Underwriting Authority.

Employee of the month for closing the most loans in the site.

Global Recognition for being the number one processor in the West division.

Erin Scott Resume References upon request Page 3

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