Customer Service Manager
Resume:
Jonathan M.
Howard
**** ********** *****, ************, **. 40342
******.*********@*****.***
Motivated leader with 11+ years’ experience in organizing and managing services within
hospitality environment. Track Record of on-the-spot decision making and supporting the
employees. Focused on ensuring the guests’ needs while enforcing standards for individual
performance. Adept at general supervision, hi ring, t raining and motivation of employees.
• Highly skilled in driving sales through excellent operations and marketing efforts
• Hands on experience in managing restaurant functions to ensure exceptional customer
services
• Well-versed in analyzing areas of improvement in business and evaluating employee
performance
PROFESSIONAL EXPERIENCE
Tony’s Barn- Lawrenceburg Ky. March 2013-
December 2013
General Manager
• Managed restaurant operations in terms of staffing and scheduling functions
• Ensured provision of service in terms of order accuracy and time management
• Interviewed, hired and trained personnel to work in a restaurant environment
• E nsured smooth coordination between the back-end and front-end activities
• Managed inventory and stocks and supplies
• Managed customer complaints and queries
Carolina Barbeque- Spartanburg, Sc January 2012- March
2013
Restaurant Assistant Manager
• Managed all areas of the operations during scheduled shifts
• Assessed staffing and recruitment needs
• Monitored procurement, storage, preparation, cooking, handling, and serving of food
• Planned and directed employee training programs
• Maintained cleaned and safe environment
Tony’s Barn- Lawrenceburg Ky. August 2003-
December 2010
Restaurant Assistant Manager
• Managed all areas of the operations during scheduled shifts
• Assessed staffing and recruitment needs
• Monitored procurement, storage, preparation, cooking, handling, and serving of food
• Planned and directed employee training programs
• Maintained cleaned and safe environment
E DUCATION
Morehead State University- Morehead, Ky. 1999- 2001
Dale Carnegie- Leadership Training Course
U niversity of the Nations (Y.W.A.M.) - Richmond Va. 2010- 2011
ADDIT IONAL
• Excellent customer service skills
• Able to work on a rotating shift
• Excellent communication and interpersonal skills
• Solid background of restaurant environment
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