Customer Service Management

RACHEL L. RUTKOWSKI

***-* **** **, ***** Point, IN 46307

Phone: 219-***-****

Alternate: 219-***-****

Email: **********@*****.***

SUMMARY:

Experienced in customer service, organizational skills and strong

communication which

increased customer satisfaction from 90% to 95%.

Extensive Customer Service

6+ years

Experienced in Frontline Counter Operations

3+ years

Enthusiastic, Reliable & Accountable

Adept Computer Skills: Excel, PowerPoint, Microsoft Word, Publisher, and

Access

EDUCATION:

Purdue University Calumet, Hammond, IN

Bachelor of Science in Hospitality & Tourism Management/Human

Resources

Overall GPA: 2.95/4.0

Graduation: May, 2013

. Certificate of Completion - ServSafe, National Restaurant

Association (March 2009)

. Semester Honors 2012

Related Coursework

Hospitality, Hotel and Tourism Management, Sanitation/Health,

Restaurant/Event Management

GPA: 3.26/4.0

PROFESSIONAL EXPERIENCE:

Mariano's Fresh Market Nov 2013-

Present

Management Trainee Program

. 6-week Leadership & Development training program

. Shadow bakery department manager, round the clock coverage,

supervision, policies

Lowe's Home Improvement Center Mar 2013-Oct

2013

Cashier

. Provided high levels of customer service while welcoming and

assisting customers

. Completed customer transactions including service and cash

management

. Coordinated with the team members & supervisors to promote a

positive work environment

. Part-time employment only

White Lodging/Radisson Hotel, Merrillville, IN Mar 2012-

Oct 2012

Banquet server

. On-call server for business conferences, weddings, corporate

meetings, etc.

RACHEL L. RUTKOWSKI

PROFESSIONAL EXPERIENCE (continued):

Texas Corral Restaurant, Highland, IN

Jan 2010 - Aug 2012

Server/Expeditor & Hostess

. Train new hostesses on processes and procedures to promote

uniformity and teamwork

. Interact with clients to generate repeat and referral business

. Maintain and organize inventory resulting in expedient service and

quality control

. Meet basic sanitation requirements regarding food handling,

personal hygiene, etc

. Part-time employment only.

The Wheel Restaurant, Hammond, IN

May 2009 - Dec 2009

Hostess/Cashier

. Provided high levels of customer service while welcoming and

assisting customers

. Completed customer transactions including service and cash

management

. Part-time employment only

Beggars Pizza, Lansing, IL

Dec 2007 - Feb 2009

Cashier/Phone Clerk

. Handled modern assembly lines at restaurant efficiently

. Arranged for simultaneous preparation of the various food items

ordered by the customer

. Completed customer transactions including service and cash

management

. Part-time employment only

COMMUNITY OUTREACH:

Meals on Wheels (March 2013)

Volunteer, Jerry's Kids MDA Campaign, Lansing, IL (March 2010 & 2011)

Volunteer, High School Food Drive, Munster, IN (December 2009)

Contact this candidate