Management Customer

ABHA JYOTI

**** * ********** *** *******, AZ ****9

Cell – 954-***-**** Email - **********@*****.***

Profile

Business System Analyst with more than 7 years of experience complemented by a well-

rounded IT background

Education

Bachelors of Information Technology – (2001-2005) New Delhi, India

Employment Details

Timerewards Software Inc., Texas, US

Oct 2008 – Present

Sr. Business System Analyst

Timerewards Software has several web-based time and expense tracking products. The products

integrate with Payroll and invoicing software’s like QuickBooks, Sage, Xero, ADP

Responsibilities:

• Arrange, attend & maintain meeting minutes for the technical team

• Communicate the changes and plans to the key stakeholders and partners

• Serving as a liaison between the programmers and internal business entities in designing

and implementing functionalities

• Conduct business process re-engineering dialogues (AS IS / TO BE) with the Lead

Developer and his team

• Understanding customer requirements and communicating with the technical team to get

the issues resolved

• Communicated with clients through live meetings to understand their network environment

and implementing the solutions at their end

• Created and maintained a knowledge base for the customer care team

• Documenting all the stages of development life cycle

• Communicated with third party business associates, to implement our application in

client’s environment.

• Suggested changes to make the operations more efficient and in tune with changing

technology and customer needs

• Extensive experience in documenting and producing user manuals, system

documentation, testing and training manuals, operational run books, installation guides,

methods and procedure manuals;

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• Handling various activities of the project like information gathering, analyzing the

information gathered, documenting the functional or business requirements

• Supported in QA testing, to do the User acceptance testing in the final product

• Keeping the QuickBooks Pro Advisors updated about our product

• Documenting functional and non-functional requirements

• Managed relationship with programmers and bridged communication between end users

and development team

• Acted as single point of contact between Development team, Management and customer

care team

• Clarified issues with developers during efforts to validate designs and functional

specifications

• Performing competitor and market analysis for higher management.

• To take ownership of implementation process with clients/customers

• Training the new joiners by giving functional and technical knowledge related to the project

HCL, Noida, India

Aug 2006 - Jan 2007

Business Analyst

Client was British Telecom, which is a major player in Telecommunications industry in UK.

Responsibilities:

• Arrange, attend & maintain meeting minutes for the technical team

• Detailing Functional requirements and User requirements.

• Management of details and coordinating tasks for multiple groups/ Lines of Business.

• Supported in QA testing

• Prepare a variety of reports in response to senior management’s request.

Xansa India Limited, Noida, India

July 2005 - July 2006

Business System Analyst

Client was My Travel PLC (Now under Thomas Cook), a major player in tourism and leisure

packages industry in UK.

Responsibilities:

• Facilitating discussion between the teams in Birmingham, Chennai and Noida delivery

centers

• Work with key members of other functional departments (HR, Payroll, and Finance)

• Worked with Back-end and front end payroll team to understand the issues faced by the

end-users.

• Suggested functional changes to improve the payroll processes and remove the

bottlenecks.

• Wrote a Business Vision Document that defined current systems and procedures,

alternatives, risks and recommendations to continue with the web-based interface.

• Provide data analysis and process improvements, to identify various business

requirements.

• Recommended and implemented ways to streamline and automate reporting processes to

save time and resources

• Communication with key managers and framing Business and technical requirements in

accordance with SLAs.

• Delegation of responsibility and evaluation of work product

• Worked with the Customer Support teams to provide end-user third tier level of support

Software Skills

• Microsoft Word, Excel, Access, Project, PowerPoint, Outlook Express etc.

• Experience in working on Oracle,Java, PeopleSoft based applications

• Worked with Customer Relationship Management products like Sales Force and Zendesk

• Basic understanding of payroll and invoicing systems of Intuit QuickBooks

• Basic understanding of Application, Web, Database Servers

• Basic understanding of Waterfall, Agile methodology

Soft Skills

• Confident, articulate and professional speaking ability

• Self-Motivated & Determined

• Fast learner, Well-organized and proficient with details

• Success Oriented and Proven Leader, Team Player

• Ability to develop rapport through active listening and engagement

Other Vital Details

• Sex Female

• Marital Status Married

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• Work Permit EAD valid till Feb 2016

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