Customer Service Administrative Assistant

Diane Makin

*** ********* ****, **********, ** 06762

Home: 203-***-**** - Cell: 203-***-****: *****@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong

Work ethic, professional demeanor and great initiative.

Skill Highlights

Problem resolution Spreadsheet development

Microsoft Office

Deadline-oriented

Microsoft Excel

Schedule management

Microsoft Outlook

AR/AP

Core Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in multiple phone lines, e-mail, fax and front-desk reception within high-volume

environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Payroll Assistance

Assisted with payroll preparation by researching time-sheets and entering data electronically.

Scheduling

Managed daily schedule for doctors’ office.

Scheduled appointments, interviews, meetings with clients and vendors.

Medical Records

Verified insurance eligibility, reviewed medical records for completeness, submitted claims electronically.

Accounting Skills

Processed invoices, applied the payments of customers and contacted customers on past-due accounts, prepared

bank deposits.

Researched and resolved billing problems.

Administration

Performed administration tasks such as correspondence, developing spreadsheets, and scanning documents.

Professional Experience

Cash Office Clerk

December 2013 to March 2014 (Temp Position $16.12/hr)

Coca Cola – East Hartford, CT

Witness, record and verify the amounts of cash turned from associates. Process cash and check deposits for bank

shipment. Completes applicable documentation accurately and according to corporate policies and procedures as well

as review for accuracy and proper completion of all documentation completed by others. Enter into SAP accounting

system.

Site Monitor

July 2013 to September 2013 (Temp Position $8.25/hr)

State of CT/Department of Education Middletown, CT

Ensure Summer Food Service Programs operate /hr) in accordance with program regulations by reviewing records and

monitoring sites. Work with site staff to correct any problems and give additional training in USDA regulations.

Receptionist

August 2011 to October 2012 ($14.14/hr)

Family Care Visiting Nurses Stratford, C T

Interact with customers by phone or in person to provide information and to ensure the best service possible. Verify and

log in deadlines for responding to daily inquiries. Create spreadsheets to improve reporting accuracy. Organize

department filing system to increase efficiency. Primary liaison between departments, clients, and vendors. Prepare

new employee and admission packets. Handle confidential patient information. Maintain copy machines, assist users,

send faxes and retrieve/ route incoming faxes. Order, receive and maintain office supplies. Contact providers to discuss

status of orders and reimbursement process to ensure account resolution. Create spreadsheets to improve reporting

accuracy.

Sales Associate

October 2008 to August 2011 ($8.40/hr)

Kohl’s Waterbury, C T

Promote customer service by responding to inquiries in a professional and timely manner. Recommends merchandise

selections and provides guidance based on customers’ needs. Participate in merchandise replenishment. Maintains

standards in handling, presenting, and loss prevention of merchandise. Performs sales and register transactions.

Administrative Assistant

November 2005 to June 2008 ($14.14/hr)

Genzyme Oxford, C T

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Maintained electronic and paper files. Prepared conference rooms. Dispersed incoming mail to correct

recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Created daily sales spreadsheet. Reconciled discrepancies found in accounts receivables. Interacted with customers to

follow-up on shipping statuses and expedited orders. Resolved product/policy issues. Took orders over the phone.

Generated leads for new sales through telephone and email contact with customers. Managed daily office operations

and maintenance of equipment. Drafted pricing proposals. Maintained and updated MSDS sheets.

Administrative Assistant

February 2003 to October 2005 ($12.50/hr)

G & W Property Management Watertown, C T Managed tenant relations, promoting tenant satisfaction. Maintained

accurate and updated accounts and printed materials. Acted as communications liaison for property managers and

condo association board members. Managed the editorial content, design and distribution of the external monthly

newsletters. Collected and posted rental payments. Notified property manager when change in existing tenants

circumstances might affect continued eligibility. Updated tenant and unit information to keep current in housing

database.

Education

Certification: Medical Office Administration

Data Institute of Business Waterbury, CT, USA

Certificate: Environmental Technology

Environmental Management Geological Consultants Inc... Derby, CT, USA

Eight-Week Environmental Technician Course

Administrative Assistant

November 2005 to June 2008

Genzyme Oxford, C T

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Maintained electronic and paper files. Prepared conference rooms. Dispersed incoming mail to correct

recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence.

Created daily sales spreadsheet. Reconciled discrepancies found in accounts receivables. Interacted with customers to

follow-up on shipping statuses and expedited orders. Resolved product/policy issues. Took orders over the phone.

Generated leads for new sales through telephone and email contact with customers. Managed daily office operations

and maintenance of equipment. Drafted pricing proposals. Maintained and updated MSDS sheets.

Administrative Assistant

February 2003 to October 2005

G & W Property Management Watertown, C T Managed tenant relations, promoting tenant satisfaction. Maintained

accurate and updated accounts and printed materials. Acted as communications liaison for property managers and

condo association board members. Managed the editorial content, design and distribution of the external monthly

newsletters. Collected and posted rental payments. Notified property manager when change in existing tenants

circumstances might affect continued eligibility. Updated tenant and unit information to keep current in housing

database.

Education

Certification: Medical Office Administration

Data Institute Waterbury, CT, USA

Certificate: Environmental Technology

Environmental Management Geological Consultants Inc... Derby, CT, USA

Eight-Week Environmental Technician Course

Contact this candidate