Customer Service Sales

Shyam Jethva

Laborer

Morton Grove, IL

***********@*****.*** - 773-***-****

WORK EXPERIENCE

Laborer

Triangle Engineered Products - Bensenville, IL - April 2013 to February 2014

Disassembling and remanufacturing locomotive compressors from companies such as Union Pacific, Northfolk

Southern, ect. Blasting and washing of cylinders and other necessary parts needed for reassembly of new

compressors.

Parts Counter Specialist

City Of Houston Solid Waste Management - Houston, TX - August 2012 to January 2013

Working at the Solid Waste Management facility in which Napa Auto Parts is the main parts supplier in parts

needed for servicing the City Of Houston vehicles. Dealing with third party vendors such as Frieghtliner,

McNelius, and International for aftermarket heavy duty parts and body miscellaneous. Organizing and filing

paperwork, inventory records, loss prevention sheets and also sales goals.

Customer Service Technician

Jiffy Lube - The Woodlands, TX - January 2012 to August 2012

Serving over 200 customers per day. Meeting and exceeding all clients' vehicle needs through exceptional

customer service. Greeting potential customers in a professional & friendly manner and taking the time to

ensure that all of their questions are addressed before staring working on their vehicle. In charge of ensuring

100% customer satisfaction for my location. Addressing all customer concerns in a timely manner and ensuring

that they have a complete understanding of any and all work that needs to be performed on their vehicle

before servicing takes place. Overseeing and carrying out both routine and dealership certified maintenance

schedules as determined by each individual automotive company. Managed training and development for all

new employees.

Retail parts professional

Advance Auto Parts - Spring, TX - February 2010 to January 2012

Retail and Commercial Part Professional

Consistently providing professional, courteous, and prompt service to both retail and commercial customers

by leveraging previous work experience and automotive industry knowledge. Increased sales volume by

20% annually. Consistently exceeded an $8,500.00 corporate daily sales goal. Ensured complete consumer

satisfaction by meeting, maintaining, and exceeding client, purchaser, and employer expectations. Performed

additional management duties including but not limited to, cash and inventory management, shipments and

deliveries.

Obtained a record level in customer service satisfaction scores within each business location, proven with

an increased number of new business and the retention of the existing client base.

Met and exceeded company financial goals each quarter by analyzing past data, researching local

competition, and strategizing various sales plans.

Developed a strong knowledge of automotive systems, categories of merchandise, warranties, and

company policies and procedures to make recommendations and suggestions to both new and existing

customers.

Pharmacy Technician

Home Care Pharmacy - Park Ridge, IL - November 2006 to December 2009

Managed the verification and filling of at least 500 prescriptions daily. Organized prescriptions that are either

called or faxed to my location by customers, doctors or traveling nurses. Created a great customer experience

by building rapport with new and existing customers and ensured that each prescription is correct, and available

as soon as possible. Handled shipment verifications, invoices and returns. Responsible for multiple classes of

medication management including narcotics and other heavily regulated medications.

EDUCATION

DeVry University

2013

Universal Technical Institute - Niles, IL

2005

Maine East High School - Park Ridge, IL

2004

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